Duty Manager

Our people make the difference.

Suntec Singapore Convention & Exhibition Centre has cultivated a distinct corporate culture over the years with a strong belief and focus in developing and investing in our people. Individuals joining our high-performance team will have the opportunity develop, create, and deliver, exceptional experiences for our guests. We offer ample opportunities to learn and grow in your career, organising activities for your holistic well-being and rewarding you fairly based on your performance.

We are looking for personalities that take satisfaction in the satisfaction of our customers. Individuals who have the courage to take responsibility for their actions and collaborate in a team. A sense of humour and a smile are essential.

Our competitive remuneration package includes the following:

- AWS (i.e., 13th month bonus), performance bonus
- Handphone subsidy
- Leave entitlements (annual leave, medical, outpatient, hospitalisation, marriage, family care, maternity, paternity, childcare, exam leave, etc)
- Bring Your Own Device Programme
- Medical insurance
- Flexible benefits
- De-stress programmes
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- The Preferred Place to Meet

Suntec Singapore Convention & Exhibition Centre has acquired a strong reputation as Asia’s preferred and most awarded international venue with recognition as Asia’s Leading Meetings & Conference Centre by the World Travel Awards. Our venue has hosted thousands of events since being established in 1995 including some of the world’s largest exhibitions and conventions.

By offering a seamless, customisable experience for every event, Suntec Singapore epitomises our corporate strategy of being ‘The Preferred Place to Meet’; to be a trusted brand and the focal point for people all over the world to connect.
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- As Duty Manager, you are responsible for the customer experience and satisfaction on your shift. Your responsibilities include the leadership of the daily operations, workforce deployment and customer liaison. You will also be the senior reporting official during any emergency.

Ultimately, you will ensure all operations flow smoothly and help us meet our company goals.

**Key Responsibilities**

**Guest Satisfaction**:

- Understand and respond to customer's needs and ensure a high level of guest satisfaction.
- Maintain a professional and high-quality service level at all times.
- Act as the senior reporting official on duty, to deal with complaints, special requests and any other issues that may arise.
- Solicit guest opinions by ensuring a strong front-of-the-house presence and a high level of support for organisers and visitors.

**Operational Duties**:

- Manage and monitor all activities for events in the centre.
- Assist the operations by ensuring service and safety standards are maintained.
- Conduct staff/ suppliers briefing and ensure effective deployment for the shift.
- Supervise supplier services.
- Coordinate responses and communication in emergencies.
- Conduct quality checks on facilities and services during the shift.
- Maintain a log of all occurrences for the attention of other departments.
- Support the operations team in planning and development initiatives.

**Requirements**:

- Diploma / Degree in any discipline
- Fluent in written and spoken English.
- High level of fitness for extensive walking and climbing ladders and stairs during the shift
- Resilient, pro-active and able to work independently with mínimal supervision.
- Ability to prioritise and organize activities in real-time.
- Team player with strong interpersonal skills.
- Experienced in planning resources effectively and deploying team for success.
- Ability to make quick, informed decisions and work under pressure.
- Comfortable with technology, social media and paperless business processes.
- Must be able to work mid-night shifts, weekends and public holidays.

**Job Types**: Full-time, Permanent

**Salary**: $3,600.00 - $4,200.00 per month

**Benefits**:

- Cell phone reimbursement
- Food allowance
- Health insurance

Schedule:

- Day shift
- Early shift
- Late shift
- Night shift
- Weekend availability

Supplemental pay types:

- 13th month salary
- Performance bonus

Work Location: In person