Senior Executive, Patient Advocacy and Support Office(6260)
3 weeks ago
Patient Advocacy and Support Office functions to champion the fostering of a culture of patient and family-centred care and service excellence. It aims to improve patient and family experience and patient relations across the NUHS cluster. The main areas PASO are involved in include (but not limited to):
- Patient and Caregiver Advocacy
- Patient and Caregiver Support
- Patient Experience
- WE CARE Programme Implementation
The candidate is to provide administrative support to Group Chief Patient Officer (GCPO) and other members of the PASO team in the day-to-day operation and activities to achieve the Department goals.
Job Descriptions
Perform secretariat duties for Department and Committee meetings:
- Coordinate and organize meetings and events
- Manage schedules and logistical arrangements for meetings
- Prepare materials and supporting documents for meetings
- Provide timely and accurate meeting minutes
- Ensure an efficient organization and storage of paperwork, documents and computer-based information
Assist PASO team in department administration that includes but not limited to:
- Process IT, Finance and Procurement requests and claims
- Coordination of publicity & public engagement (e.g. update the dept's website, produce EDMs for events)
- Data organisation and management (prepare report submissions, support regular updates of the Dept's intranet site)
Support the implementation of projects with internal and external stakeholders related to Dept workplans:
- Provide support to Committees (PFAC, PASC, Patient Partners, WE CARE Committee, etc) and Departments (Patient Experience, Service Quality, etc) across NUHS to implement initiatives and programmes
- Work with external stakeholders, such as MOH, AIC, Community Partners on initiatives and events
Support ad-hoc assignments or projects when assigned
Job Requirements
- Degree in Business Administration or relevant fields
- Proficiency in the use of MS Office (Word, PowerPoint, Excel)
- Good verbal and written communication skills
- Able to work in a complex and fast changing organizational environment
- Prior administrative experience in a healthcare setting will be an asset
- Good interpersonal skills
- Strong planning and organization skills
- Good team player with strong collaborative skills
- Adaptive mindset
- Have a passion for patient and family-centred care and service excellence
-
Senior/patient Service Associate
2 weeks ago
Singapore KK Women's and Children's Hospital Full timeKK Women's and Children's Hospital Pte. Ltd.Senior/Patient Service Associate (One Punggol): Job Category: AncillaryPosting Date: 10 Nov 2023Job descriptionYou will perform counter and support duties at one of the Department of Child Development satellites:registration and billing of patients- scheduling of patient appointments- handling telephone enquiries-...
-
Singapore KK WOMEN'S AND CHILDREN'S HOSPITAL PTE. LTD. Full timeRoles & ResponsibilitiesReporting to the Senior Manager, you will support OPE in managing feedback and responses within the Hospital. You will attend to patients and families via walk-in as well as telephone calls to the OPE Hotline.You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to...
-
Senior Consultant, Claims Advocacy
1 month ago
Singapore beBee S SG Full timeMarsh is seeking candidates for the following position based in the Singapore office: Senior Consultant â Claims Advocacy  What can you expect?This will be an exceptional opportunity to collaborate and work alongside a highly motivated, well established and professional claims advocacy team of Marsh Singapore.We are looking for a claims advocate who...
-
Senior Manager, Claims Advocacy
4 weeks ago
Singapore Marsh Full timeMarsh is seeking candidates for the following position based in the Singapore office: Senior Manager, Claims Advocacy What can you expect?This will be an exceptional opportunity to collaborate and work alongside a highly motivated, well established and professional claims advocacy team of Marsh Singapore.We are looking for a claims advocate who is...
-
Senior Manager, Claims Advocacy
4 weeks ago
Singapore Marsh Full timeMarsh is seeking candidates for the following position based in the Singapore office: Senior Manager, Claims Advocacy  What can you expect?This will be an exceptional opportunity to collaborate and work alongside a highly motivated, well established and professional claims advocacy team of Marsh Singapore.We are looking for a claims advocate who is...
-
Lung Cancer Patient Advocate Council Manager
2 weeks ago
Singapore SingHealth Group Full timeNational Cancer Centre of Singapore Pte LtdLung Cancer Patient Advocate Council Manager (LEAP):Job Category: Research- Posting Date: 29 Jan 2024Lung cancer is one of the most common cancers in Singapore. There are many unmet needs of patients coping with lung cancer. Lung Cancer Education and Advocacy for Patients (LEAP) was launched in 2019 with the aim to...
-
Executive, Office of Patient Experience
3 weeks ago
Singapore Kk Women's And Children's Hospital Pte. Ltd. Full timeReporting to the Senior Manager, you will be part of the Patient Relations and Feedback team working closely with clinicians and administrators. You will be responsible for managing both clinical and non-clinical feedback which includes conducting investigations, facilitating family conferences and hospital reviews, drafting reply to letters and liaising...
-
Senior Executive, Office of Patient Experience
2 weeks ago
Singapore QUANTUMSYS TECHNOLOGIES PTE. LTD. Full timeDescriptions: Assist the Head of unit in the area of patient feedback management and implementation of service quality initiatives/programmes such as patient focus groups, service recognition, recovery etc. Feedback management entails patient interface, investigation and followup with the relevant staff/dept, service recovery or closing of loop with feedback...
-
Advocacy Manager
2 weeks ago
Singapore The Cigna Group Full timeThe job profile for this position is Customer Service Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...
-
Advocacy Manager
1 month ago
Singapore The Cigna Group Full timeThe job profile for this position is Customer Service Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...
-
Advocacy Manager
2 weeks ago
Singapore Cigna Full timePosition Title: Advocacy Manager Job Purpose: As the Advocacy Manager your over-arching role is to improve the experience of our members. The Advocacy Manager is responsible for providing investigations, analysis and support to understand the root cause leading to poor member experience. Recommend and implement process improvements to improve service and...
-
Advocacy Manager
1 month ago
Singapore Cigna Full timePosition Title: Advocacy Manager Job Purpose: As the Advocacy Manager your over-arching role is to improve the experience of our members. The Advocacy Manager is responsible for providing investigations, analysis and support to understand the root cause leading to poor member experience. Recommend and implement process improvements to improve service and...
-
Singapore NCS National Council of Social Service Full timeThe Volunteer Resource Optimisation (VRO) Team's focus areas are to enlarge the volunteer management capacity and to strengthen the volunteer management capabilities of our social service agencies. To build and advocate the work of capacity and capability development in volunteer management, we leverage strategic partnerships, execute integrated marketing...
-
Senior/patient Service Associate, Admissions
2 weeks ago
Singapore KK Women's and Children's Hospital Full timeKK Women's and Children's Hospital Pte. Ltd.Senior/Patient Service Associate, Admissions (Part-time): Job Category: AncillaryPosting Date: 24-May-2023You will be the ambassador of the hospital to provide excellent front-line services to our patients for admission. You are required to assist in the registration of patients, maintain complete information and...
-
Advocacy Manager
1 month ago
Singapore The Cigna Group Full timeThe job profile for this position is Customer Service Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...
-
Senior/Patient Service Officer
2 weeks ago
Singapore Parkway College of Nursing and Allied Health Full timeJob number Job number SGGA00309 Work Location Work Location Parkway Hospitals Spore PL Contract Type Contract Type Permanent CountryThe RoleOverview of the Role:Be a part of our dynamic team to manage patients flow in Parkway MediCenter (PMC) to ensure a smooth and pleasant experience in the facility.Key accountabilitiesResponsible for rendering excellent...
-
Senior Executive, Administrative Support
1 month ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeNTU is seeking an experienced and motivated Senior Executive (Admin) to join our dynamic team in Office of Development and Facilities Management. The department oversees the physical development and maintenance of all university buildings and grounds in support of the academic, research and administrative functions of the University. As a Senior Executive...
-
Senior Executive, Administrative Support
2 weeks ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeNTU is seeking an experienced and motivated Senior Executive (Admin) to join our dynamic team in Office of Development and Facilities Management. The department oversees the physical development and maintenance of all university buildings and grounds in support of the academic, research and administrative functions of the University. As a Senior Executive...
-
Singapore Kk Women's And Children's Hospital Pte. Ltd. Full timeKidSTART@KKH Antenatal Programme, provides support services to pregnant mothers from vulnerable families. The programme aims to recruit families from early pregnancy, to optimize the developmental potential of their children through an integrated health and social approach.The recruitment officer's role is to support with outreach efforts to engage and...
-
Singapore Kk Women's And Children's Hospital Pte. Ltd. Full timeAntenatal Programme, provides support services to pregnant mothers from vulnerable families. The programme aims to recruit families from early pregnancy, to optimize the developmental potential of their children through an integrated health and social approach.The recruitment officer's role is to support with outreach efforts to engage and recruit these new...