Manager/senior Manager, Advocacy Communications and

2 weeks ago

Singapore NCS National Council of Social Service Full time

The Volunteer Resource Optimisation (VRO) Team's focus areas are to enlarge the volunteer management capacity and to strengthen the volunteer management capabilities of our social service agencies.

To build and advocate the work of capacity and capability development in volunteer management, we leverage strategic partnerships, execute integrated marketing communications efforts to promote greater awareness of effective volunteer management practices.

VRO's focus is to build upon the strategic pillars of 4ST, SG Cares and SSA3.0.

  • Develop effective strategies and resources to advocate, build and communicate the importance of volunteer management as a key strategy in sustaining volunteerism outcomes for the sector and the nation.
  • Manage the delivery of strategic stakeholder engagement and communication strategies and initiatives/campaigns to promote volunteer management through engaging messages and partnerships.
-
Develop and implement an advocacy communications strategy and calendar utilizing multiple platforms like social media, publishing channels, engagement sessions to achieve the objectives of
uplifting volunteer management as a strategy to sustain volunteerism , leveraging the sectoral tools, data/insights and resources developed for the sector.
-
Engage strategic stakeholders like leadership team and board of SSAs, POHs as our advocates and key opinion leaders (KOLs)
to build awareness and enhance the position of volunteer management, volunteer managers and volunteers as the catalyse for growth and transformation in the organisations.
-
Identify and manage strategic partners to co-develop collaborative activities to support our advocacy and communication activities.

  • Identify platforms to
    grow the Volunteer Management Practitioners (VMPs) database and oversee the usage and maintenance.
-
Develop and manage a marketing and communications strategy to support the delivery of our messages and resources/tools to key stakeholders like SSAs, VMPs, NPOs, strategic partners and intermediaries etc.
-
Oversee various communication channels , like the Volunteer Resource Hub, VM Newsletter and digital/social media platforms and working with the NCSS Comms & Marketing team to identify media and publicity opportunities, to share and market our sectoral resources/initiatives and to advocate for volunteer management.
-
Develop and maintain relevant volunteer management communication assets like videos, articles, reports, collaterals (print and electronic) etc.
-
Manage campaigns from conceptualisation to implementation which includes planning, execution, monitoring of campaign effectiveness, analysing of outcomes and identify partnership opportunities.
-
Track and monitor budgets to ensure marketing approaches and spending are aligned to support VRO's advocacy and communication objectives.

  • Any other duties as assigned.

Personal Competencies:

  • Proven ability to work well on own initiative and demonstrate high level of motivation required to meet the tight deadlines and thrive in challenging working environment.
  • Able to work collaboratively as part of a team and across teams to meet shared objectives with excellent interpersonal and communication skills.
  • Creative, resourceful and takes initiative

Skills & Knowledge:

  • Partnership/stakeholder management across all levels and types
  • Outreach & engagement
  • Marketing strategy
  • Verbal (presentation) and written (copyediting) skills
  • Content creation & curation
  • Message framing & delivery
  • Campaign/project management

  • Advocacy Manager

    1 month ago

    Singapore The Cigna Group Full time

    The job profile for this position is Customer Service Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...

  • Advocacy Manager

    2 weeks ago

    Singapore The Cigna Group Full time

    The job profile for this position is Customer Service Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...

  • Advocacy Manager

    4 weeks ago

    Singapore The Cigna Group Full time

    The job profile for this position is Customer Service Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...

  • Advocacy Manager

    2 weeks ago

    Singapore Cigna Full time

    Position Title: Advocacy Manager Job Purpose: As the Advocacy Manager your over-arching role is to improve the experience of our members. The Advocacy Manager is responsible for providing investigations, analysis and support to understand the root cause leading to poor member experience. Recommend and implement process improvements to improve service and...

  • Advocacy Manager

    1 month ago

    Singapore Cigna Full time

    Position Title: Advocacy Manager Job Purpose:  As the Advocacy Manager your over-arching role is to improve the experience of our members. The Advocacy Manager is responsible for providing investigations, analysis and support to understand the root cause leading to poor member experience. Recommend and implement process improvements to improve service and...

  • Advocacy Manager

    4 weeks ago

    Singapore Cigna Full time

    Position Title: Advocacy Manager Job Purpose:  As the Advocacy Manager your over-arching role is to improve the experience of our members. The Advocacy Manager is responsible for providing investigations, analysis and support to understand the root cause leading to poor member experience. Recommend and implement process improvements to improve service and...

  • Advocacy Manager

    1 month ago

    Singapore The Cigna Group Full time

    The job profile for this position is Customer Service Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...

  • Advocacy Manager

    4 weeks ago

    Singapore The Cigna Group Full time

    The job profile for this position is Customer Service Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...

  • Senior Manager, Claims Advocacy

    4 weeks ago

    Singapore Marsh Full time

    Marsh is seeking candidates for the following position based in the Singapore office: Senior Manager, Claims Advocacy  What can you expect?This will be an exceptional opportunity to collaborate and work alongside a highly motivated, well established and professional claims advocacy team of Marsh Singapore.We are looking for a claims advocate who is...

  • Senior Manager, Claims Advocacy

    4 weeks ago

    Singapore Marsh Full time

    Marsh is seeking candidates for the following position based in the Singapore office: Senior Manager, Claims Advocacy What can you expect?This will be an exceptional opportunity to collaborate and work alongside a highly motivated, well established and professional claims advocacy team of Marsh Singapore.We are looking for a claims advocate who is...

  • Senior Customer Advocacy Manager

    2 weeks ago

    Singapore SHIELD AI TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilitiesWork cross-functionally with Sales, Marketing and Customer Success to identify customers who are willing to share their story to help other businesses like them Lead process to produce high quality customer story content, including case studies, press releases, and customer video content Collaborate with Product teams,...

  • Senior Customer Advocacy Manager

    4 weeks ago

    Singapore SHIELD AI TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities Work cross-functionally with Sales, Marketing and Customer Success to identify customers who are willing to share their story to help other businesses like them Lead process to produce high quality customer story content, including case studies, press releases, and customer video content Collaborate with Product...

  • Summer Associate

    2 weeks ago

    Singapore ACTIS MANAGER SINGAPORE PTE. LIMITED Full time

    This will encompass gaining exposure to the different phases of originating and executing upon investment opportunities and may potentially include involvement in portfolio management or an exit process.During the 8-10-week placement, you will spend time in Asia and travel, restrictions permitting, to the Actis Head Office in London giving you the...

  • Associate - Real Estate

    2 weeks ago

    Singapore ACTIS MANAGER SINGAPORE PTE. LIMITED Full time

    Actis is a leading global investor in sustainable infrastructure. We deliver consistent, competitive returns, responsibly, through insights gained from trusted relationships, local knowledge and deep sector expertise. Founded in 2004, we have an unparalleled heritage in growth markets, set within a culture of active ownership. We have raised US$25bn since...

  • Senior Consultant, Claims Advocacy

    1 month ago

    Singapore beBee S SG Full time

    Marsh is seeking candidates for the following position based in the Singapore office: Senior Consultant – Claims Advocacy  What can you expect?This will be an exceptional opportunity to collaborate and work alongside a highly motivated, well established and professional claims advocacy team of Marsh Singapore.We are looking for a claims advocate who...

  • Senior Consultant, Claims Advocacy

    4 weeks ago

    Singapore beBee S SG Full time

    Marsh is seeking candidates for the following position based in the Singapore office: Senior Consultant – Claims Advocacy  What can you expect?This will be an exceptional opportunity to collaborate and work alongside a highly motivated, well established and professional claims advocacy team of Marsh Singapore.We are looking for a claims advocate who...

  • Assistant Director of Food

    2 weeks ago

    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    SCOPEThe Assistant Director of Food & Beverage should contribute to and support Kempinski's vision of becoming the undisputed leader in the hospitality industry, making our food & beverage offer a key differentiating factor for the Kempinski brand. The incumbent must grow into the position of Food & Beverage Head of Department.OVERALL OBJECTIVES Ensure that...

  • Purchasing Executive

    2 months ago

    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    Roles & ResponsibilitiesSCOPEReporting to the Purchasing Manager, the incumbent in this position is responsible to procure quality food, beverages, materials, equipment, supplies and services for the hotel while minimizing cost.OVERALL OBJECTIVES To insure the lowest cost consistent with required quality standards on a timely basis by procuring foods,...

  • Senior Executive, Patient Advocacy and Support Office(6260)

    2 months ago

    Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

    Roles & ResponsibilitiesAbout this rolePatient Advocacy and Support Office functions to champion the fostering of a culture of patient and family-centred care and service excellence. It aims to improve patient and family experience and patient relations across the NUHS cluster. The main areas PASO are involved in include (but not limited to): Patient and...

  • Consultant, Claims Advocacy

    1 month ago

    Singapore Marsh Full time

    Marsh is seeking candidates for the following position based in the Singapore office: Consultant – Claims Advocacy What can you expect?This will be an exceptional opportunity to collaborate and work alongside a highly motivated, well established and professional claims advocacy team of Marsh Singapore. We are looking for a claims advocate who is...