Area Manager, Maternity Cover

Found in: Talent SG 2A C2 - 2 weeks ago

Singapore YOGA MOVEMENT PTE. LTD. Full time
Roles & Responsibilities

Role: Area Manager

Position Type: Full Time, Temporary Employee (Maternity Cover)

Work Location: Orchard Rd, Singapore (On-site)

Reports to: Business Operations Manager

Dates of employment: June 2024 - October 2024


The Yoga Movement Area manager is wholly responsible for the inner workings of their two assigned studios, including but not limited to, all facets of Client Service Management, Studio Analysis, Team Management and Studio Management.


The Area Manager is ultimately responsible for how their studios look, feels, presents, smells, etc. Whilst working in line with the company’s branding and long-term goals, the Area manager will own their studio’s operational needs and ultimately be responsible for the client’s experience in their space.


As a Studio Manager at Yoga Movement, you will be entrusted with leading our team to deliver exceptional experiences to our clients. Your role is pivotal in maintaining high levels of customer satisfaction, resolving inquiries efficiently, and continuously improving our service standards. Your leadership will shape the overall customer service strategy, ensuring that every interaction aligns with our commitment to

service excellence.


CLIENT EXPERIENCE MANAGEMENT


•Team Leadership: Lead, inspire, and motivate the customer service team to consistently deliver

outstanding customer experiences.

•Customer Experience Excellence: Oversee the development and execution of customer service

strategies that prioritize client experience. Drive a culture of exceptional service through training and

mentoring.

•Team Communication: Ensure that the team is well versed on all the current offerings, terms and

conditions and any other information that they require to educate and sell to clients.

•Issue Resolution: Effectively manage and resolve complex customer inquiries or escalations, ensuring

timely and satisfactory solutions. Monitor trends in customer feedback to proactively address potential

issues.

•Cross-functional Collaboration: Collaborate with other departments, including marketing, sales, and

operations, to ensure alignment in delivering a seamless customer experience across all touchpoints.


PERFORMANCE & REPORTING


• Scheduling: Optimized schedules for teachers and front desk team done in a timely manner via Connect Teams.

• Reporting: Analyze data to identify trends, patterns, and areas of improvement in studio operations, client

engagement, and overall attendance and sales performance.

• Drive Attendance Strategies: Stay attuned to market trends, understand demands,

and identify emerging opportunities, you will be instrumental in maintaining your studios' allure as a

dynamic and sought-after destination.

• Newbie Acquisition Strategy: Working closely with the Client Engagement Team, you will support on execution of

comprehensive acquisition strategies aimed at securing new clients for the studio.

• Conversion: Partnering with the Client engagement team on conversion strategies for your studios to ensure business success is met.


STUDIO MANAGEMENT


• Oversee day-to-day operations of the studio, ensuring a seamless and welcoming experience for clients. Manage scheduling, optimizing class capacities, and studio resources to optimize efficiency.

•Studio Look and Feel: Take charge of maintaining the physical environment of the studio. Ensure cleanliness, tidiness, and a visually appealing atmosphere that reflects the brands' standards.

• Fixes and maintenance issues to be attended to as quickly as possible while still working within the monthly budgets.

• End-of-Month Tally: Conduct accurate end-of-month sales and stock count reports. Collaborate with relevant departments to ensure financial data is recorded and reported accurately and on time.

• Inventory Management: Monitor inventory levels of studio supplies and merchandise, coordinating replenishments as needed. Maintain well-organized storage areas.


TEAM MANAGEMENT


Team Management encompasses efficient scheduling of the Front Desk and Teaching teams, nurturing collaborative client service and propelling team growth.

• Hiring & Onboarding: Work closely with HR to ensure that the team is fully staffed and with a well

trained, on brand team. Onboarding processes, and disciplinary functions for all team members.

• Training and mentorship: Hands-on involvement in the development and standards of the Front Desk team.



This is a Full Time, 5 month contract role at Yoga Movement, as a valued member of the HQ Operations team. If interested, please submit a cover letter, resume and dates of availability to jobs@yogamovement.com.


Tell employers what skills you have

Mentoring
Budgets
Leadership
Teaching
Customer Experience
Service Management
Inventory
Mentorship
Yoga
Inventory Management
Team Management
Customer Satisfaction
Customer Service
Scheduling
Service Excellence
Maternity

  • Teacher (Maternity Cover)

    1 week ago

    Singapore Invictus International School Pte. Ltd. Full time

    Job DescriptionInvictus International School has 3 campuses in Singapore Dempsey, Centrium and Bukit Timah. The school envisioned to be the leading educational institution where each and every learner is developed holistically and given opportunities to flourish successfully.We invite qualified and experienced candidates to join us for the below...

  • Veterinarian (3-months maternity cover)

    1 week ago

    Singapore Singapore Turf Club Full time

    Job Responsibilities:Attend to all pre-export quarantine ensure isolation protocols are adhered prior to the export of horses.Rostered as Vet-on-Duty during morning sessions and after hours providing routine and emergency horse care.Rostered as Regulatory Vet-on-Duty on race days that fall on all weekends.Involve in day-to-day clinic operations including...

  • Veterinarian (3-months maternity cover)

    1 week ago

    Singapore Singapore Turf Club Full time

    Job Responsibilities:Attend to all pre-export quarantine ensure isolation protocols are adhered prior to the export of horses.Attend to the cases referred from the external clubs, assess and recommend diagnosis and administer treatments.Rostered as Vet-on-Duty during morning sessions and after hours providing routine and emergency horse care.Rostered as...

  • Executive/Senior Executive, Finance

    1 week ago

    Singapore Lee Kim Tah (pte) Ltd. Full time

    Executive/Senior Executive, Finance (Maternity Cover)The Lee Kim Tah Group is one of Singapore's foremost property development and construction companies and a pioneer of the island city-state's world-renowned public housing industry. The Group continues to have significant holdings and activities in the real estate sector and investments holding.We are...

  • Marketing Intern

    1 week ago

    Singapore Nature Landscapes Pte Ltd Full time

    Maternity Cover Period: July to December 2024.Marketing Intern will be under the guidance of Senior Corp Comms Executive and management to perform the following tasks.CORE ROLES AND CRITICAL WORK FUNCTIONSManaging the digital communications function including copywriting, editing website and producing social media content Work with relevant departments to...

  • Finance Associate

    Found in: Talent SG 2A C2 - 2 weeks ago

    Singapore BGC GROUP PTE. LTD. Full time

    Roles & ResponsibilitiesJob Highlights: Contract Duration:6 months agency contract (Maternity Cover) Salary range: $3500 - $4500 (based on experience) Nearest MRT: Paya Lebar MRT Working hours:Monday – Friday; 830am – 6pmJob Requirements: Diploma or Degree in Accounting At least 3 years of experience in finance operational management and...

  • Personal Assistant | 6 months maternity cover | Aljunied

    Found in: Talent SG 2A C2 - 3 days ago

    Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Roles & ResponsibilitiesPersonal Assistant | 6 months maternity cover | AljuniedReport to: Principal and Learner Services ManagerSalary: $2500 - $3500Working hours: 5 days(Mon – Fri), 8am - 5pmWorking Location: AljuniedJob Description:To provide administrative support including managing the calendars and meetings to the Principal, Senior Leadership...

  • Patient Service Officer

    1 week ago

    Singapore Thomson Medical Pte. Ltd. Full time

    Job descriptionPatient Service Officer Maternity Cover/Immediate (2 Months, 1 May to 30 Jun 2024)Responsible for the effective management and operation of Patients' Registration counters including billings, financial counselling and collection matters.Process, respond to requests and handles all general enquiries & feedbacks received from patientsAnswer...

  • Personal Assistant | 6 months maternity cover | Aljunied

    1 day ago

    Singapore The Supreme Hr Advisory Pte. Ltd. Full time

    Personal Assistant | 6 months maternity cover | AljuniedReport to: Principal and Learner Services Manager Salary: $2500 - $3500 Working hours: 5 days(Mon - Fri), 8am - 5pm Working Location: AljuniedJob Description:To provide administrative support including managing the calendars and meetings to the Principal, Senior Leadership Team, and other areas of the...

  • Assistant Brand Planner

    Found in: Talent SG 2A C2 - 4 days ago

    Singapore WILLIAMS-SONOMA SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary:Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States and Canada. Our brands are among the best known and respected in the industry, including Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, and West Elm. We successfully market our brands...

  • Senior eCommerce Manager APAC

    Found in: beBee S SG - 4 weeks ago

    Singapore River Proclinical Full time

    Proclinical are recruiting for a Senior eCommerce Manager APAC (6 months maternity cover) to join a pharmaceutical organisation. This role is on a contract basis and is located in Singapore.Please ensure that you are eligible for working in the location without any sponsorship or relocation assistance. Responsibilities:Guarantee that legal concerns are...

  • Senior eCommerce Manager APAC

    Found in: beBee S SG - 3 weeks ago

    Singapore River Proclinical Full time

    Proclinical are recruiting for a Senior eCommerce Manager APAC (6 months maternity cover) to join a pharmaceutical organisation. This role is on a contract basis and is located in Singapore.Please ensure that you are eligible for working in the location without any sponsorship or relocation assistance. Responsibilities:Guarantee that legal concerns are...

  • Relief Teacher

    1 week ago

    Singapore Cerebral Palsy Alliance Singapore Full time

    RESPONSIBILITIESThe role of a SPED Relief Teacher is to design and develop specialised lesson plans to help students with special needs to cope and achieve their learning objectives. The SPED Contract Teacher will be working closely with allied health professionals, social workers, psychologists, families and the community so as to help the students to reach...

  • Preschool Relief Chinese Teacher

    1 week ago

    Singapore Cultivar Asia Pte. Ltd. Full time

    We are looking for a Preschool Relief Teacher (Chinese) for a maternity coverage of about 4-5 months. Timing is flexible (full day / half day).Responsibilities:Able to teach childrenAssist in daily needs of children, including showering, meal time and toiletingEngage with children and parentsRequirements:Minimum ACEY / Diploma in Early childhood...

  • Assistant Brand Planner

    1 week ago

    Singapore Williams-sonoma Singapore Pte. Ltd. Full time

    Job Summary:Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States and Canada. Our brands are among the best known and respected in the industry, including Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, and West Elm. We successfully market our brands through three major channels...

  • Programme Executive

    2 weeks ago

    Singapore Yong-en Care Centre Full time

    Job ResponsibilitiesTo support the management and monitoring of programme activities including registration, attendance and logisticsManage client inquiries, registration and other membership related mattersEstablish positive relationship with volunteers and coordinate volunteer deploymentConduct outreach activities to target client group, other...

  • Finance Executive

    1 week ago

    Singapore Comfort Transportation Pte Ltd Full time

    key responsibilities1. Responsible for monthly financial closing, preparation of journal entries related to GL, audit schedules and bank reconciliation2. Cashflow management and coordinate inter-companies balances within the group for transaction & balances.3. Assist the finance manager in the preparation of monthly financial and management reports4....

  • Programme Executive

    Found in: Talent SG 2A C2 - 3 weeks ago

    Singapore Yong-en Care Centre Full time

    Roles & ResponsibilitiesJob Responsibilities To support the management and monitoring of programme activities including registration, attendance and logistics Manage client inquiries, registration and other membership related matters Establish positive relationship with volunteers and coordinate volunteer deployment Conduct outreach activities to target...

  • Accounts Executive

    1 week ago

    Singapore Yamaha Motor Asia Pte Ltd Full time

    DUTIES & RESPONSIBILITIES(Include activities and projects)Account ReceivableReview and post manual invoice in systemPerform AR closing and reportAccount PayableReview and post manual invoice in systemInput misc. invoice for approvalPrepare payment to suppliersPerform AP closing and reportLiaise with vendor for monthly reconciliationMonthly ClosingPrepare...

  • Preschool Teacher

    3 days ago

    Singapore Mulberry Learning Centre @ Oue Pte. Ltd. Full time

    DescriptionExecute & conduct age-appropriate curriculum according to the Company's curriculum frameworkMaintain quality classroom and learning environment that promotes learning in accordance to the curriculum frameworkForster a trusting and respectful relationship with children and parents by being a positive role modelExecute daily routine accordance to...