Outlet Supervisor

2 months ago


Singapore KENZEN CENTRAL PTE. LTD. Full time
Roles & Responsibilities

If you love great food and coffee and enjoy working in a cafe setting, this is the place for youJob Description:
  • Oversee the daily operations of the outlet for efficient operations.
  • Oversee both front and back of house operations
  • Assist in training of new employees as well as the continuous training of existing staff
  • Provide exceptional customer service and lead staff to do the same
  • Respond to customer complaints quickly and resolve them effectively
  • Plan and assign daily workloads to team members.
  • Plan team members’ work schedules and compile timesheet
  • Report on management regarding sales results and productivity
  • Handle food and beverage preparation and ensure desired quality and standards are achieved
  • Develop marketing strategies to improve sales and profitability
  • Provide excellent service experience to all customers
  • Handle all customer queries and feedback in a professional and timely manner
  • Ensure that policies and standard operating procedures are strictly adhered to
  • Guide and monitor work performance of all staff
  • Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards
  • Analyze and resolve problems in a timely and accurate manner
  • Oversee purchasing to stay within budget
  • Able to perform additional duties as requested by the Management as and when required
Job Requirement:
  • Previous supervisory experience preferred
  • Ability to work in a fast-paced setting and independently
  • Strong multi-tasking skills
  • The physical ability to remain standing for long periods of time
  • Exceptional organizational, communication, and customer service skills
  • Team player
  • A minimum of 2 years’ relevant experience at the supervisory level in the hospitality or F&B Industry
  • Able to perform Flexi shift, and able to work on weekends and public holiday
  • 6 days work week

Benefit:

  • Staff Meal
  • Staff Discount
  • Staff Birthday Voucher
  • Uniform will be provided
  • Sales Target Incentive

Tell employers what skills you have

Ability to Multitask
Excellent Communication Skills
Customer Service Oriented
POS
Ability To Work Under Pressure
Ability To Work Independently
Housekeeping
Inventory
Food and Beverage Safety and Hygiene
Problem Solving
resolving customer complaints
Sanitation
cleanliness of the store
Processing customer orders
Barista Training
Team Leadership
Cashiering
Team Player
Scheduling
Team Work
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