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Data Centre Operator

4 weeks ago

Singapore WSH EXPERTS PTE. LTD. Full time
Roles & Responsibilities

DC Environment Support

  • To monitor the facilities infrastructure in the DC to ensure that they are within the operating
  • levels include Power infrastructure (such as Uninterrupted Power Supply and power distribution
  • boards);
  • Cooling Infrastructure (such as computer room air-conditioning units);
  • Fire detection and suppression systems (such as FM200, water sprinklers, fire extinguishers);
  • Environment monitoring system (such as humidity and temperature); and
  • Water leakage detection.

DC Facilities Management

  • To ensure through daily inspection, that the general cleanliness and tidiness of the data
  • centre are maintained by the Authority-appointed Supplier.
  • To work on site preparation tasks such as network cabling and electrical wiring, when required.
  • To manage the physical security of the data centre in accordance with the guidelines provided by the Authority.
  • Security Alarm and Security Card Access System; and
  • Closed-Circuit Television (CCTV).To ensure that only authorised personnel are allowed to access the DCs.

Application Helpdesk Support

  • To provide level 1 application helpdesk support for the A users, adhering to the authority-provided standard operating procedures. This support should include:
  • Technical Support:
  • Provide prompt and effective technical support to resolve application issues via phone, email, or chat; escalation of unresolved issues
  • Provide support to run scripts provided by the Authority infrastructure team.
  • Issue Resolution:
  • Troubleshoot and resolve complex technical problems, with escalation as needed.
  • Case Logging:
  • Maintain and update call logs, ensuring all calls are appropriately closed.

Requirements

  • The DC Operators and Helpdesk Support team shall minimally possess the following requirement:
  • At least 1 year of working experience in Data Centre Engineer Operations;
  • Certification in Data Centre Facilities Operations or equivalent and
  • At least 3 years of working experience as Application Helpdesk Support team.

Tell employers what skills you have

Tape
Television
Troubleshooting
Water
Hardware
Data Center
Inventory
VMware
Electrical Wiring
Physical Security
Electrical
Logging
Power Distribution
ITIL
Cabling
Facilities Management
Technical Support