Operations Director

2 weeks ago

Singapore ANRADUS PTE. LTD. Full time
Roles & Responsibilities

Job Description

  • Industry/ Organization Type: ICT Services Provider (Data Centre)
  • Position Title: Operations Director
  • Working Location: North-East Region
  • Working Hours: 5 Days, Mon – Fri (9am – 6pm)
  • Salary Package: Basic Salary + AWS + Variable Bonus
  • Duration: Permanent

Key Responsibilities

  • Embody organizational culture, uphold company values, and practice the principles of effective people management.
  • Supervise and coach the team on operating various data centre systems and equipment safely and professionally, while advising junior staff on inspection and supervision.
  • Set clear team goals and outcomes, facilitate success beyond boundaries, and promote adaptability, learning, talent's retention and development.
  • Assist employees in identifying growth opportunities, developing skills, and creating personal development plans.
  • Establish and communicate performance expectations, address any gaps, and monitor progress to ensure objectives are met.
  • Facilitate consensus on dependencies, vendor contracts, success metrics, and operational criteria while reviewing SLAs, KPIs, and OKRs to boost efficiency in Inventory and Asset Management.
  • Ensure compliance with company service-level agreements by maintaining accountability with building landlords and coordinating cross-functional support for global initiatives like safety assessments.
  • Manage budget planning and demand forecasting for the data centre, making fiscal decisions to ensure sound financial practices and overseeing daily operations for efficient inbound and outbound processes.
  • Oversee third-party vendor relationships for DBD destruction, ensuring customer data security, and adhere to Environmental Health & Safety protocols, fostering a culture of safety.
  • Ensure comprehensive service compliance, maintain high quality, and achieve client satisfaction in line with agreed service levels.
  • Cultivate client relationships by setting clear expectations and delivering solutions that surpass them, with a strong focus on customer needs.
  • Utilize subject matter expertise to handle issues proactively, ensuring service level agreements are met with minimal disruption.
  • Lead weekly FM Operations meetings to address recurring issues, share best practices, and review root cause analyses and postmortem reports.
  • Allocate and manage resources effectively for pilot programs and task force participation, advising on additional funding when needed.
  • Facilitate the implementation of services, training, and quality audits, ensuring support teams and vendors are well-educated.
  • Maintain a broad perspective by embracing diverse viewpoints to drive strategies that align with business goals while fostering a safe, quality-focused environment.
  • Delegate responsibilities to promote growth, recognize team achievements, and drive a culture focused on strategic goals and collaboration.

APPLY NOW

  • Bachelor's Degree in IT, Computer Science, Engineering, or a relevant discipline.
  • Proven experience in managerial or leadership positions.
  • Comprehensive knowledge of networking, hardware, software, and infrastructure management.
  • Hands-on experience with designing, building, and managing data centres.
  • Familiar with data centre infrastructure components, including servers, racks, cooling systems, power, and storage solutions.
  • Excellent understanding of data centre industry standards like ISO 27001, ISO 50001, SS564, etc.
  • Ability to guide and manage teams effectively, ensuring efficient and safe operations.
  • Exceptional communication and stakeholder management abilities for engaging with clients, vendors, and internal teams.

Kindly apply through ANY of the following methods:

  • Submit your application by clicking the APPLY button;
  • Email your resume to Job@anradus.com.sg. Please indicate #73423 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Tell employers what skills you have

Vendor Relationships
Demand Forecasting
ICT
Landlords
ISO
Vendor Contracts
ISO 27001
Service Level
Environmental Health
Adaptability
Audits
Job Search
Stakeholder Management
Personal Development
People Management

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