General Manager, Data Centre Operations

3 weeks ago

Singapore CAREER STORY PTE. LTD. Full time
Roles & Responsibilities

Position: General Manager, Data Centre Operations

Salary Range: $10,000 to $25,000 Monthly

Company Overview: Established in May 2018 and headquartered in Singapore, this company is a network and information communications technology (ICT) provider. They specialize in delivering tailored technological connectivity services and security solutions to businesses with specialized requirements. Their offerings encompass inter-office connectivity, cloud connectivity, and internet access solutions, all aimed at enhancing efficiency and workplace productivity.

Roles & Responsibilities:

People Management:

  • Foster a culture of empowerment and accountability by modelling, coaching, and caring.
  • Define team objectives, facilitate cross-boundary success, and promote adaptability and learning.
  • Attract and retain talent, understand team capabilities and aspirations, and invest in their growth.
  • Oversee and mentor teams in the safe and professional operation of data centre systems and equipment.
  • Assist employees in identifying growth opportunities, developing skills, and creating development plans.
  • Set and communicate performance expectations, address gaps, and monitor progress to ensure goals are met.

Data Centre Operations:

  • Align on dependencies, supplier contracts, success metrics, resource readiness, and operational criteria.
  • Review Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Objectives & Key Results (OKRs) to enhance efficiency in Inventory and Asset Management services.
  • Ensure building landlords adhere to service-level agreements.
  • Collaborate cross-functionally to support global and regional initiatives, including environmental health and safety, risk assessments, and certifications.
  • Manage and align the data centre budget, making informed decisions to maintain fiscal responsibility.
  • Support budget planning, forecast demand costs, and negotiate resources concerning costs, risks, and team leads as required.
  • Oversee daily operations to ensure smooth inbound and outbound processes.
  • Coordinate with third-party vendors for data-bearing device destruction, ensuring no customer information is compromised.
  • Adhere to environmental health and safety guidelines, promptly reporting any safety or security concerns to uphold a culture of safety.

Service Delivery:

  • Ensure end-to-end service compliance, quality, and client satisfaction per agreed service levels.
  • Manage client relationships to clarify expectations and deliver solutions that exceed them, maintaining a strong customer focus.
  • Apply deep subject matter expertise and escalate issues when necessary to meet SLAs with minimal disruption.
  • Share common and recurring cases with internal facilities management teams, providing best practices to mitigate recurrence and implement efficient resolutions.
  • Present during weekly facilities management operations meetings, review root cause analyses, and postmortem reports if applicable.
  • Lead key processes, prioritize work across teams, reallocate resources as needed, and recommend additional resources when necessary.
  • Manage resources to accommodate pilot programs and task force participation, recommending additional funding when required.
  • Empower teams to work collaboratively, ensuring they have the support to participate in cross-functional work and opportunities to network.

Data Centre Work Environment:

  • Drive service implementation, adoption, training, quality audits, and educate support teams (including vendors) to enable optimal support and service levels.
  • Remove barriers that hinder agility, enabling teams to shift priorities swiftly without losing productivity.
  • Maintain a broad perspective, incorporating diverse viewpoints to create strategies that cross organizational boundaries and drive broad business goals.
  • Establish a culture of safety, quality, and customer focus, ensuring team standards align with overall service objectives.
  • Foster successful collaboration to identify and resolve organization-wide issues by integrating creative solutions from diverse perspectives.
  • Understand workforce capabilities and delegate work accordingly to effectively deliver results, finding ways to accomplish more by enabling others.
  • Act as a trusted resource and advisor to a wide network of colleagues with diverse viewpoints.
  • Delegate tasks to promote growth and development of future leaders.
  • Recognize team successes and reward teamwork and contributions, driving a culture focused on meeting strategic goals.

Ownership:

  • Take pride and personal accountability for end-to-end service quality, completeness, and the resulting customer experience.
  • Identify unaddressed issues across services and resolve, escalate, or find the appropriate owner to ensure the highest quality.
  • Provide the service management perspective to ensure business leaders understand the implications of risks, dependencies, and budgets, enabling informed decisions and ensuring long-term service value.
  • Model and foster accountability and morale within the team.

Requirements:

  • Bachelor's Degree in Mechanical, Electrical, Computer Science, IT, Engineering, or a related field.
  • Comfortable with multiple workplace locations.
  • Experience in data centre operations.
  • Strong understanding of data centre infrastructure, including power systems (UPS, generators, PDU, transformers, switchgear), cooling and environmental controls (CRAC, CRAH, chillers, cooling towers, humidity control systems), networking and connectivity, security and access controls (CCTV, biometric access control, physical security), fire suppression and safety, and monitoring and management systems (DCIM, BMS).
  • Hands-on experience in data centre design, build-out, and management.
  • Familiarity with relevant data centre industry standards (ISO 27001, ISO 50001, SS564, Uptime Institute, TIA 942, etc.).
  • Ability to lead and manage teams effectively while ensuring efficiency and safety.
  • Strong communication and stakeholder management skills to interact with clients, vendors, and internal teams.
  • Experience in handling budgets, forecasting, and operational planning.

Interested applicants, please click "APPLY NOW".

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Joselito ||| EA Registration: R25126580

Tell employers what skills you have

Coaching
Management Skills
Budgets
Inventory
ISO
Physical Security
Electrical
CCTV
Adaptability
Networking
Audits
Accountability
Power Systems
People Management
Service Delivery
Facilities Management

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