Customer Master Governance Representative

3 weeks ago


Singapore CIELO TALENT PTE. LTD. Full time
Roles & Responsibilities

Job Description

  • Responsible for setting up accounts in ECC is master & then feed CRM downstream and ensuring the account “parent – child” account hierarchy.
  • Ensure that data is validated with due diligence prior to Data Entry.
  • Answers to requests and queries coming through the CMG Mendix Tool/Email while respecting Service Level Agreement (SLA).
  • Ensure that account and transaction data is entered accurately to facilitate reporting and providing a comprehensive view of a customer
  • Partner with Commercial stakeholders to ensure that data is being represented accurately
  • Identity day to day data inconsistencies, resolve discrepancies and proceed to data entry closure
  • Validation of data prior to mass creation of prospect, account & contact for M&A.
  • Opportunity to participate in projects/initiatives in the area of Customer Master Data continuous improvements and quality improvements.
  • Ecommerce customer master enablement

Qualifications

  • Bachelors or University Degree in Business or equivalent.
  • Minimum 2+ years’ relevant experience for entry to this level.
  • Requires general proficiency with tools, systems and procedures to accomplish job.
  • Additionally, proficiency in speaking and writing Japanese/Korean would be viewed as a valuable asset.

Tell employers what skills you have

CRM
Document Management
Microsoft Office
Microsoft Excel
Due Diligence
Customer Support
Service Level
Data Entry
SAP
Writing
Customer Satisfaction
Customer Service
Pricing
FEED
Shipping
ECC

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