Customer Master Data Governance Specialist
3 weeks ago
As a Customer Master Data Governance Specialist at CIELO TALENT PTE. LTD., you will be responsible for setting up accounts in ECC and feeding CRM downstream, ensuring the account "parent – child" account hierarchy. You will validate data with due diligence prior to Data Entry, answering requests and queries coming through the CMG Mendix Tool/Email while respecting Service Level Agreement (SLA). You will ensure accurate data entry for reporting and providing a comprehensive view of a customer, partnering with Commercial stakeholders to ensure accurate data representation. You will identify day-to-day data inconsistencies, resolve discrepancies, and proceed to data entry closure, validating data prior to mass creation of prospect, account & contact for M&A. Additionally, you will have the opportunity to participate in projects/initiatives in the area of Customer Master Data continuous improvements and quality improvements, including ecommerce customer master enablement.
Qualifications:
- Bachelor's or University Degree in Business or equivalent.
- Minimum 2+ years' relevant experience for entry to this level.
- Requires general proficiency with tools, systems, and procedures to accomplish job.
- Additionally, proficiency in speaking and writing Japanese/Korean would be viewed as a valuable asset.
CRM\, Document Management\, Microsoft Office\, Microsoft Excel\, Due Diligence\, Customer Support\, Service Level\, Data Entry\, SAP\, Writing\, Customer Satisfaction\, Customer Service\, Pricing\, FEED\, Shipping\, ECC
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