Customer Experience Representative

5 days ago


Singapore Mandai Wildlife Group Full time
Mandai Wildlife Group - Customer Experience Representative

Location: Singapore

We are looking for a skilled Customer Experience Representative to join our team at Mandai Wildlife Group. As a representative, you will be the face of our organization, interacting with customers through various channels and providing them with exceptional service.

About Us

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renowned wildlife parks. Our group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces, and an eco-friendly resort.

Job Description

The Customer Experience Representative will be responsible for:

  • Taking Enquiries: Answering all calls about our parks and precinct, providing accurate and helpful information.
  • Email Correspondence: Replying to enquiry emails about our parks and precinct promptly and professionally.
  • Live Chat Support: Responding to live chat tickets accurately and timely, ensuring that tickets are closed satisfactorily.
  • Form Management: Raising various forms for approval as required.
  • Approval Processing: Seeking approvals for exceptional changes regarding revalidation requests.
  • Lost & Found Management: Maintaining accurate bookkeeping, arranging for collection of items, and updating relevant records for lost and found items.
  • Membership Support: Addressing all queries and issues related to memberships, including accessing the portal and booking timeslots.
  • Service Excellence: Upholding and promoting the highest standards of service excellence in all guest interactions.
Requirements
  • Minimum GCE N Levels or equivalent
  • Strong interpersonal and communications skills (English)
  • Proficiency in other languages will be an added advantage
  • Must be able to commit 3-4 days a week, including weekends and PHs
  • Preferably able to work some evening shifts (till 8pm), and for a minimum of 6 months
Salary

$25,000 per annum



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