Logistics / Freight Forwarder Specialist
3 weeks ago
Job Description:
1. Client Management & Development
- Maintain and strengthen relationships with existing clients, while identifying and engaging new clients.
- Communicate with customers to understand their needs and provide expert consultation and services.
- Develop tailored transportation plans, provide quotations and contracts, and nurture long-term partnerships through regular follow-ups and feedback.
- Ensure customer satisfaction by delivering high-quality services and addressing any concerns or feedback.
2. File & Data Management
- Handle all relevant client files and data, including contracts, quotations, waybills, and financial statements, ensuring proper documentation and archiving.
- Update and maintain the cargo tracking system and customer databases in real-time, ensuring data accuracy and security.
- Prepare and submit regular statistical and analytical reports, providing insights and data support as needed.
3. Team Collaboration
- Work closely with supervisors and colleagues across different offices to ensure alignment with company objectives.
- Participate in team discussions, share insights, and contribute to problem-solving efforts to optimize service delivery.
4. Compliance & Professional Development
- Adhere to company policies, industry regulations, and ethical standards, while safeguarding the legitimate rights of clients and the company.
- Ensure confidentiality and information security by protecting trade secrets and sensitive data.
- Participate in ongoing professional development, including training sessions and assessments, to continuously enhance your skills and performance.
1. Education & Work Experience
- A minimum of a college degree, with preference for majors in logistics, supply chain management, or related fields.
- Must hold Singapore residency or work authorization with experience working in Singapore.
- At least 3 years of relevant experience in logistics, with a strong client base and proven ability to attract new business being highly desirable.
2. Skills & Expertise
- In-depth knowledge of logistics processes, with excellent coordination and communication skills.
- Strong analytical abilities and proficiency in office software for data management and reporting.
3. Personal Attributes
- A dedicated team player with a strong sense of responsibility.
- Ability to effectively manage workload in a dynamic environment, while maintaining a focus on delivering high-quality results.
Tell employers what skills you have
Information Security
Team Collaboration
Archiving
Data Management
Analytical Abilities
Trade Secrets
Authorization
Financial Statements
Transportation
Communication Skills
Supply Chain Management
Office Software
Customer Satisfaction
Team Player
Databases
Service Delivery
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