Application & Programme Support Officer

5 days ago


Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time
Roles & Responsibilities

Job Description:

Application Processing & Evaluation

  • Review and assess submitted applications to ensure completeness and compliance with eligibility criteria.
  • Coordinate with relevant teams to clarify application details and seek additional information when required.
  • Maintain accurate records of application statuses, decisions, and supporting documentation.

Administrative & Process Support

  • Manage the application workflow, including data entry, tracking, and document management.
  • Assist in the preparation of reports, summaries, and analysis related to application trends and outcomes.
  • Support the implementation of improvements to streamline the application review process.

Stakeholder Communication & Engagement

  • Respond to inquiries from applicants, providing guidance on submission requirements and timelines.
  • Liaise with internal teams and external stakeholders to facilitate the evaluation process.
  • Assist in coordinating briefing sessions or workshops to guide stakeholders through the application process.
  • Build and maintain strong relationships with a diverse range of stakeholders, including arts and heritage organisations, community groups, and event organisers.
  • Provide one-on-one consultations to help applicants understand the scheme's guidelines and tailor their proposals accordingly.
  • Review draft applications and offer constructive feedback to improve alignment with the scheme's objectives and eligibility requirements.
  • Develop resources such as application guides, FAQs, and best practice examples to support applicants.

Evaluation and Feedback:

  • Analyse trends in application rejections to identify common challenges faced by applicants.
  • Provide feedback to refine eligibility criteria, guidelines, and communication strategies based on applicant experiences.

Process Improvement:

  • Collaborate with internal teams to streamline application processes and develop tools that support a smoother applicant journey.
  • Contribute to the continuous improvement of stakeholder management practices by identifying opportunities to enhance engagement and support.

Job Requirement:

  • Bachelor's degree in Arts Management, Business, Communications, Public Policy, or a related field.
  • Minimum 3 years relevant experience in administrative support, evaluation, grant administration or programme coordination is preferred.
  • Strong organisational skills with attention to detail and accuracy
  • Good communication and interpersonal skills, with the ability to provide clear, empathetic, and professional support to stakeholders.
  • Strong analytical skills with the ability to identify trends and develop actionable insights.
  • Ability to work collaboratively within a team and contribute to a culture of continuous improvement.
  • Proficiency in Microsoft Office and using/managing database management systems

Work Arrangement:

  • Start Date: 1 April 2025
  • Contract Period: 3 months
  • Salary: $3100 - $4100 (based on experience)
  • Location: Hill Street
  • Working hours: Monday to Thursday: 8.30am to 6pm; Friday: 8.30am to 5.30pm

EA License No.: 96C4864
Reg. No.: R22110485 SHANICE LIM XIN NI

Tell employers what skills you have

Market Research
Microsoft Office
Customer Support
Community Management
Interpersonal Skills
Customer Relationships
Administration
Application Support
Customer Management
Communication Skills
Administrative Support
training programme
Customer Service

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