Customer Financial Service Representative

7 days ago


Singapore FEDERAL EXPRESS (SINGAPORE) PTE LTD Full time
Roles & Responsibilities

Position : Customer Financial Service Representative

Location : Stationed in the FedEx APAC Financial Service Center, Singapore.


Responsibilities :

  • Perform Collection and improve AR performance of APAC customers
  • Engage internal & external customers (Sales, Operations, Dispute Research Team, Customer AP/Logistics/management, etc.) to resolve issues that prevent customer payment performance
  • Following up with customer for payment via phone calls
  • Assisting customer in resolving billing related issues
  • Perform administrative tasks related to credit and collection

Requirements :

  • Diploma or degree holder.
  • Proficiency in written and spoken English.
  • Proficiency in written and spoken Japanese/ Thai/ Korean language as candidate will be covering Japan/Korea/Thai market. (in order to liaise with the JapaneseKorean/Thai speaking associates)
  • A team player with good customer service skills and results driven.
  • Good planning, organizational, problem solving and communication skills are essential.
  • Position required Japanese/Korean/Thai speaking agent

Tell employers what skills you have

Customer Service Skills
Investment Strategies
Wealth Management Services
Dispute
Tax
Investments
Problem Solving
Securities
Financial Markets
Sales Operations
Communication Skills
Team Player
Real Estate
Cash Flow
Financial Services
Japanese

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