Customer Financial Service Representative Specialist
4 days ago
Customer Financial Service Representative Specialist
About the Role:FEDERAL EXPRESS (SINGAPORE) PTE LTD is seeking a highly skilled Customer Financial Service Representative Specialist to join our team. This role will be stationed in Singapore and will play a crucial part in improving APAC customer AR performance.
Responsibilities:The successful candidate will be responsible for:
- Collecting payments from APAC customers and improving their AR performance
- Engaging with internal and external customers to resolve issues that prevent payment performance
- Following up with customers via phone calls to ensure timely payments
- Assisting customers with billing-related issues
- Performing administrative tasks related to credit and collection
To be considered for this role, you must have:
- A diploma or degree
- Proficiency in written and spoken English
- Proficiency in written and spoken Japanese language, as you will be covering the Japan market
- Good customer service skills and a results-driven attitude
- Excellent planning, organizational, problem-solving, and communication skills
$60,000 - $80,000 per annum, depending on experience
Working Environment:You will be working in a fast-paced environment with a dynamic team, providing excellent customer service and driving business growth.
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