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Customer Service Assistant

3 months ago

Singapore DNATA SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

The Customer Services Assistant provides assistance to customers at check-in counters. He/she ensures that passengers’ details match the information on travel documents and handles customer issues regarding flight operations and automated check-in systems. To maintain a safe working environment, he/she complies with all safety and/or security standards and reports safety and/or security breaches to officers and supervisors.

The Customer Services Assistant demonstrates professional behaviour when responding to passenger complaints and acts as a service ambassador for the organisation. He/She works in shifts to accommodate round-the-clock flight arrivals and departures. He/She is physically strong to assist passengers with lifting of their baggage. Furthermore, he/she is service-oriented, possesses good communication skills as well as handles passengers with special needs in an appropriate manner.


Duties and Responsibilities

  • Provide quality customer services
  • Service customers at the check-in counters
  • Verify passengers' identities at the gates
  • Verify information on travel documents, passports and/or visas
  • Provide support to special needs customers
  • Handle customer issues regarding irregular flight operations
  • Process customer documentation
  • Handle customer issues regarding automated check-in systems
  • Uphold safety and/or security standards
  • Interpret and follow individual safety and/or security standards in the workplace
  • Identify and report breaches of safety and/or security standards in the workplace

Requirements

  • Minimum GCE 5 “N” levels and above
  • Customer service experience preferred

Tell employers what skills you have

Techsavvy
Tech Savy
Data Entry
Good Communication Skills
Communication Skills
Customer Oriented
Airport Operations
Team Player
Customer Service
web technology
Customer Services
Customer Service Experience

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