Customer Service Assistant

2 weeks ago


Singapore ERA INTERNATIONAL NETWORK PTE. LTD. Full time
Roles & Responsibilities

We are looking for a highly driven Customer Service Assistant and Executive to join our team. You will be supporting shoppers via e-commerce platforms and responsible in maintaining solid customer relationships by handling questions and concerns with speed and professionalism. You will support customers to complete their buyer's journey seamlessly.

You should have an outgoing and positive demeanour, a motivated, energetic work ethic and have a track record of working well with others in a team environment.

Main Responsibilities

Covers all aspect of related e-commerce customer service scope.

Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence.

Attracts potential customers by answering product and service questions, suggesting information about other products and services.

Assist with placement of orders, refunds, or exchanges

Handle customer concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Able to communicate concisely our company policies to customers

Job Requirements

Fresh graduates are encouraged to apply

Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment

Quick learner with the ability to absorb extensive information on our brand's product offerings and communications/advertising program

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Proactive personality and self-motivator

Excellent interpersonal communication skill, both verbal and written

Strong phone contact handling skills and active listening

Must be flexible and able to work on WEEKENDS shift rotation.

Tell employers what skills you have

Ability to Multitask
Microsoft Office
Microsoft Excel
Interpersonal Skills
Customer Relationships
Exceptional Customer Service
Administration
Freight
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Shipping
Customer Service Experience

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