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Customer Service Assistant

3 months ago

Singapore FIXTROX PTE. LTD. Full time
iDevice Repair Centre is a leading computer repair service provider.

We are looking for a customer-focused Customer Service Officer to join our team.

Responsibilities:

  • Provide accurate information regarding our services and repair processes.
  • Assist customers with troubleshooting and technical support.
  • Schedule and manage service appointments.
  • Maintain customer records and service logs.
  • Follow up with customers to ensure satisfaction.
  • Handle customer complaints and provide appropriate solutions. Coordinate with the technical team to ensure seamless service delivery.

Qualifications:

  • Excellent communication and interpersonal skills.
  • Strong problemsolving abilities.
  • Meticulous and attentive to details.
  • Ability to work independently and as part of a team.
  • Previous customer service experience is a plus.

Benefits:

  • Flexible work schedule (open to parttime roles also)
  • Opportunity to gain handson experience in the tech industry.
  • Health/Medical Insurance
  • Location is nearby to MRT station (2 mins walk)