Customer Journey

**Customer Journey Strategist**As a Customer Journey Strategist, it is essential to have a deep understanding of the customer and their journey to ensure that all touchpoints are streamlined and effective. By implementing customer journey strategies, you can improve customer satisfaction, increase customer loyalty, and ultimately drive business...

Purpose of Job: Create memorable experiences for customers across Keppel Land's asset classes. Focus on reshaping the customer journey, and reducing painpoints & frictions, to deliver maximize delight & advocacy. Inject the voice of the customer into the product / development / concept design process so that Keppel Land can create compelling value...

Reporting to the Journey Design Lead, the intern will be part of the team in creating memorable experiences for customers across Keppel Land's asset classes through reshaping the customer journey, and reducing pain-points & frictions, to deliver maximize delight & advocacySome key tasks include: Map and review existing customer journeys Identify and remove...

Our CX Specialists are responsible for creating satisfying or compelling experiences for customers of our products and services, with a focus on reshaping the customer experience to make it simple and frictionless for customers to do business with us. Successful team members must have an expert understanding of touchpoints across the entire customer...

Lead Cloud Engineer, Journey to Cloud:Date:06-Mar-2023Location: Singapore, SingaporeCompany:Singtel GroupPrimary Purpose The Lead Cloud Engineer is responsible for creating the most appropriate architecture and providing technical leadership in complex project(s) independently.ResponsibilitiesProject Delivery Provide technical leadership in complex...

Study and map existing customer experiences, interactions, and touchpoints to gain a thorough understanding of current customer journeys. Identify pain points and opportunities for improvement, offering strategic solutions to enhance the overall customer experience. Proactively understand customer needs and adopt a proactive approach to maintaining and...

Overview:As a Customer Experience (CX) Specialist, you will be instrumental in shaping and enhancing the overall customer experience journey. You will leverage your expertise in customer-centric strategies and best practices to identify opportunities for improvement, implement initiatives to delight customers, and drive long-term loyalty and advocacy. You...

You will be part of the Philanthropic Strategy and Innovation team in Community Chest to reshape donor experience. You will help to develop Customer Experience (CX) strategy, generate CX insights and facilitate CX adoption. The role requires creative thinking and excellent communication and change management skills, along with the ability to analyse...

Overview:Customer Service Executive - FTS/AOGVital to the continued financial success of the organisation through professional brand representation and fanatical services provided to customers in relation to customer order and returns. There are opportunities of continued process improvement identification and implementation to offer a seamless customer...

Responsibilities:Championing and implementing digitalization and self-help capabilities (i.e., Chatbot, Talkbot, RPA and any future servicing portal) at customer service touch points to achieve Next Generation servicing and Leading Customer Experience.Uphold the responsibilities in Compliant Management and deliver Fair Dealing Outcome in resolving customers'...

Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays,...

Roles & ResponsibilitiesAbout Us99 Group is a leading real estate technology company that operates real estate portals across South East Asia, specialising in digital property advertising. Headquartered in Singapore, it is currently operational in Singapore and Indonesia and employs over 500 employees. In Singapore, 99 Group operates 99.co and SRX.com.sg,...

This is your opportunity to be part of a Marketing team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships. Our Loyalty and Customer Engagement team drives customer growth for Hilton by leading the charge to acquire, retain and nurture direct relationships at scale. The team...

As a customer service agent, you will play a crucial role in ensuring that our passengers have a seamless and enjoyable travel experience. You will be responsible for assisting passengers with check-in, boarding, and providing necessary information and support throughout their journey.Location: Changi AirportResponsibilities: Ensure compliance with safety,...

About FWD GroupFWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD reached its 10-year anniversary in 2023. The company is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and...

As a customer service agent, you will play a crucial role in ensuring that our passengers have a seamless and enjoyable travel experience. You will be responsible for assisting passengers with check-in, boarding, and providing necessary information and support throughout their journey.Location: Changi AirportResposiilitiesEnsure compliance with safety,...

As a customer service agent, you will play a crucial role in ensuring that our passengers have a seamless and enjoyable travel experience. You will be responsible for assisting passengers with check-in, boarding, and providing necessary information and support throughout their journey.Location: Changi AirportResposiilitiesEnsure compliance with safety,...

As a customer service agent, you will play a crucial role in ensuring that our passengers have a seamless and enjoyable travel experience. You will be responsible for assisting passengers with check-in, boarding, and providing necessary information and support throughout their journey.Location: Changi AirportResposiilitiesEnsure compliance with safety,...

As a customer service agent, you will play a crucial role in ensuring that our passengers have a seamless and enjoyable travel experience. You will be responsible for assisting passengers with check-in, boarding, and providing necessary information and support throughout their journey.Location: Changi AirportResposiilitiesEnsure compliance with safety,...

As a customer service agent, you will play a crucial role in ensuring that our passengers have a seamless and enjoyable travel experience. You will be responsible for assisting passengers with check-in, boarding, and providing necessary information and support throughout their journey.Location: Changi AirportResposiilitiesEnsure compliance with safety,...