Customer Journey Design Intern

2 weeks ago


Singapore Keppel Land Limited Full time
Reporting to the Journey Design Lead, the intern will be part of the team in creating memorable experiences for customers across Keppel Land's asset classes through reshaping the customer journey, and reducing pain-points & frictions, to deliver maximize delight & advocacy

Some key tasks include:

  • Map and review existing customer journeys
  • Identify and remove painpoints and frictions
  • Design memorable experiences for the key moments.
  • Communicate service and experience design to the organization


JOB REQUIREMENTS- Good sense of aesthetics - layout, inspiration and their connotations.- Able to produce physical and service prototypes, and visuals for communication, such as vector image creations and infographics.

- Experience in Figma, Illustrator, Photoshop or InDesign

BUSINESS UNIT
Keppel Land Limited

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