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restaurant duty manager

1 month ago

Singapore MAXWYN FNB PTE. LTD. Full time
Roles & Responsibilities

Job Description

Responsible for overseeing the efficient running and profitability of the restaurant and managing customers and employees.

Job Responsibilities

- Responsible for the daily operations and management of the outlet, with occasional Outdoor Catering orders

- Provide leadership to team and ensure targets are met

- Analyze, develop, implement and improve on SOPs

- Handle and respond to all customer enquiries, including menu planning

- Coordinate restaurant operations including planning staff schedules, and relevant reports/paperwork

- Enforce hygiene regulations and upkeep of restaurant cleanliness and hygiene standard

- Lead and motivate staffs in achieving sales and customer satisfaction

- Ensure positive customer service in all areas

- Handle and respond to customer feedbacks and complaints

- Conduct daily staff briefing

- Manage hiring of staffs and training new staffs

- Manage and optimize manpower allocations

- Administer and action daily mails, guest report lists, staff rosters, operations reporting and other paperwork promptly and accurately

Tell employers what skills you have

Leadership
Food Quality
Inventory
Sanitation
Restaurant Management
Compliance
Cashiering
Customer Satisfaction
Customer Service
Scheduling
Catering
Hospitality