Captain Waiter

3 months ago


Singapore MEMBERS ONLY HOSPITALITY PTE. LTD. Full time
Roles & Responsibilities

ROLE OVERVIEW

This role entails providing guests with whole-hearted hospitality and a wonderful dining experience. A primary focus of this role is to nurture a culture whereby the team are Brand Ambassadors through and through and empowered to deliver an egalitarian world-class service in line with the Mandala Club Philosophy.


KEY OBJECTIVES & DELIVERABLES

● Welcoming guests and delivering exceptional service to ensure the highest level of guest satisfaction

● Order taking, serving, and billing

● Managing guests' reservations

● Projecting a courteous and professional image

● Developing and maintaining good relationships with team members

● Ensuring guest satisfaction by being proactive in-service operations

● Consistently offer professional, friendly and engaging service

● "Mandala Way" Cycle of Service and our Sustainability practices

● Follow club’s policies, procedures and service standards


Tell employers what skills you have

Product Knowledge
Customer Retention
Always Punctual
Listening Skills
Sustainability
Restaurants
Recruiting
Approachable
Accountability
Aircraft
Customer Satisfaction
Customer Service
PPC
Food Service
Hospitality
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