Hilton Worldwide, Inc. | Oscar's Cafe

2 days ago

Singapore Hilton Worldwide, Inc. Full time

Job Description - Oscar's Cafe & Terrace Captain (Conrad Centennial Singapore) (HOT0B2VX)
Job Number:
HOT0B2VX
Work Locations:
Conrad Centennial Singapore
Two Temasek Boulevard
Singapore 38982
An Oscar's Cafe & Terrace Captain with Conrad Hotels and Resorts is required to exercise their skills to ensure that all guests receive an excellent Guest and Member experience and is responsible for the proper functioning of the assigned section while working to achieve departmental targets.
What will I be doing?
An Oscar's Cafe & Terrace Captain would be required to supervise a team of Waiters/Junior Captains in the assigned station to ensure that services rendered to guests in the outlet are in accordance with the brand standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
Able to work in all areas of the respective outlet/restaurant of Food and Beverage
Welcome guests in a polite and friendly manner
Take and deliver customer orders, consistently demonstrating high levels of customer service
Assist to prepare set ups for tables and/or rooms
Check all team members' tasks and utility to ensure smooth coordination between kitchen, bar, and service
Follow correct reporting procedures if faced with issues or challenges
Manage guest queries in a timely and efficient manner
Perform any assigned administrative tasks such as requisitions, operating equipment control, and monitoring inventory
Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner
Up-sell with latest departmental incentives
Ensure compliance with brand standards
Ensure cleanliness of work areas
Comply with hotel security, fire regulations, and all health and safety legislation
Comply with local licensing laws
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
Perform any other duties as assigned
What are we looking for?
An Oscar's Cafe & Terrace Captain serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Able to work on rotation & midnight shift
Commitment to delivering high levels of customer service
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
Previous Food & Beverage and/or industry experience
Experience with cash handling
Knowledge of Food Hygiene Regulations
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