Specialist, IT Applications
Found in: Talent SG 2A C2 - 1 week ago
Job Description
- Provide end user support for SAP and IT applications.
- Involved in resolving incidents, problem management and fulfilment of requests to ensure service level agreements, targets and standards are maintained and adhered to meet customer satisfaction.
- Documentation of business requirements and application design such as user guides, functional specifications, technical documentation, sign offs, etc
- Perform systems unit tests and assist end users in User Acceptance Test for change requests and projects.
- Collaborate with Group IT on project requirements and standards.
- Assist and support in project implementations in SG.
- Liaised with external parties for integration interfaces.
- Prepare training materials and conduct training to users.
The Successful Applicant
- Bachelor’s degree in Information Systems
- 2-3 years’ experience in SAP related environment.
- Proficient in ITIL - Incident and Problem Management, Change and Release management.
- Good knowledge in any of the following SAP modules, SD, MM, FICO, WM/EWM
- Experience in end user support.
- Excellent analytical and problem-solving skills
- Excellent communication skills
- Good understanding of IT Service Management processes
Tell employers what skills you have
Excellent Communication Skills
Technical Documentation
IT Service Management
Business Intelligence
Troubleshooting
SD
Release Management
Service Level
SAP
Problem Management
Customer Satisfaction
ITIL
Laboratory
CAD
Business Requirements
Technical Support
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