Specialist, IT Operations
3 weeks ago
NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.
We are seeking an experienced and motivated Specialist, IT Operations (Web Applications) to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all IT needs for faculty, staff and researchers in the Nanyang Business School (NBS), while ensuring compliance with CITS' IT policies. He/She should possess expertise in classic ASP, .NET programming languages, MS SQL, Oracle, and demonstrate a strong analytical mindset. As a Web Applications Specialist, he/she will play a key role in analysing user requirements and providing effective solutions to meet our organization's needs.
If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today
Responsibilities:
Classic ASP and .NET Development
Design, develop, and maintain web applications using classic ASP and .NET programming languages.
Ensure the efficiency, scalability, and performance of applications.
Database Management
Proficient in working with MS SQL and Oracle databases.
Develop and optimize database queries, stored procedures, and triggers.
User Requirement Analysis
Collaborate with stakeholders to gather and analyze user requirements.
Translate business needs into technical specifications.
Troubleshooting and Debugging
Identify and resolve issues related to web applications, databases, and integration points.
Conduct thorough testing to ensure the reliability and stability of applications.
Proficient in Power Automate to streamline and automate business processes
Experience in creating workflows and connectors to enhance system integration.
SharePoint Management
Hands-on experience in managing SharePoint sites, including configuration, customization, and administration.
Knowledge of SharePoint best practices for document management and collaboration.
Documentation
Create and maintain comprehensive documentation for developed applications, databases, and solutions.
Keep documentation up-to-date with any changes or enhancements.
Collaboration
Work closely with cross-functional teams, including developers, designers, and system administrators.
Provide technical expertise and support to team members.
Maintain service level agreements and service improvements, and other areas
Maintain service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.
Maintain client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.
Requirements:
Degree in Information Technology, Computer Science or other related discipline
Possess a good Information Technology background in software and application development and support with at least 2 years of relevant experience
Proficient in troubleshooting software and application
Proficient in asp, asp.net languages, MSSQL, and oracle DB
Experienced in managing Teamsite
Experienced in Power Automate will be an added advantage
Demonstrated decision-making and problem-solving skills
Is detail-oriented and capable of multi-tasking
Possess good verbal and written communication skills for effective collaboration with stakeholders at various levels in the organization
Serve as the functional subject expert for the systems that he/she will be handling
Possess good teamwork and interpersonal skills
Good oral and written communication skills
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