Field Application Specialist

3 weeks ago

Singapore Sartorius Singapore Pte. Ltd. Full time

Main Responsibilities & Tasks:

  • Support the sales organization on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations
  • Be responsible for the assigned product line to support sales target achievement in the defined territory
  • Support sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements
  • Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
  • Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
  • Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
  • Report on competitors' products and feedback information to the application specialist management and products management
  • Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
  • Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
  • Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports

Qualification & Skills:

  • Academic degree in biological engineering, biotechnology or other life sciences related field
  • Familiarity with life science application experiment technology, and a good understanding of hot research topics is a plus
  • Proven experience in a similar position and industry is advantageous
  • Familiar with related products, laboratory processes and equipment
  • Strong learning ability, and expert knowledge base in this area
  • Ability to effectively interface with product / project / division management
  • Excellent communication and presentation skills
  • Strong customer orientation
  • Proven software skills, e.g. Microsoft Office
  • Fluent in English and ideally in other local languages

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