Technical Account Manager

4 weeks ago

Singapore NIOMETRICS (PTE.) LTD. Full time
Roles & Responsibilities

Niometrics was recently acquired by Mobileum.

Niometrics is a network analytics company that provides solutions for Communications Service Providers (CSPs) to develop strategies and decisions for new digital businesses, customer experience management, and network planning and optimisation.

Analysing a combined base of over 500 million subscribers who consume and exchange over 60 PB of data daily, Niometrics' proprietary, full-stack Deep Network Analytics (DNA) technology extracts, processes, and transforms in real time complex network data into insights, enabling CSPs to take better and more timely actions to drive higher business ROIs.

Niometrics partners with some of the largest telecommunications providers in the world. Based in Singapore, the company has operations and R&D hubs across Asia-Pacific, Europe and the Middle East.

YOUR ROLE AS TECHNICAL ACCOUNT MANAGER

As a Technical Account Manager, your core responsibility will be to meet and exceed targets within your assigned accounts and territories. To achieve this, you will need to:

‣ Identify new business opportunities and seek out major clients over a wide geographical area and develop sales strategies and account plans to build, qualify, and convert the sales funnel.

‣ Develop and maintain strong relationships with our clients at all levels by understanding their business needs and objectives and delivering day-to-day account management with professional support.

‣ Build an account plan and engagement strategy, identify opportunities to grow our business and generate sales, including up-selling and cross-selling, and clearly understand the levers that impact the allocation and provision of budgets.

‣ Effectively communicate the value proposition of our solutions, have an appreciation of country specific business landscapes and trends, and ensure the company is on a winning position during multi-vendor solution bids.

‣ Collaborate with Technology, Product, and Marketing teams within the company to drive clients success and lead generation.

WHAT WE VALUE

‣ Proven 5-10 years track record in solution-based Pre-Sales and/or Sales in the telecommunications industry

‣ Results driven with a focus on clients complemented by a strong business acumen

‣ Bachelor's Degree and above in Computer Science, Engineering or related field for technical project managers

‣ Technically inclined, problem solver with an understanding or hands-on experience in Data Analytics, Customer Experience and Service Assurance

‣ Good understanding of packet core domain across 3G, 4G and 5G

‣ Basic knowledge of data science / machine learning

‣ Familiarity with cloud technologies

‣ Understanding of evolving technologies in telco markets

‣ Proficient in engaging directly with customers at all levels of the organisation and across different functions

‣ Excellent client-facing, written and verbal communication skills

‣ Ability to deliver professional sales presentation, proposals and reports

‣ Excellent knowledge of MS office and iWork

‣ Strong analytical and organizational skills with great attention-to-detail

‣ Ability to deliver high-quality work while working under pressure with tight deadlines

‣ Ability to drive for results in a cross-functional hybrid team

Tell employers what skills you have

Lead Generation
Account Management
Upselling
Customer Experience Management
Customer Experience
Business Acumen
TAM
4G
Assurance
iWork
Advocate
Telecommunications
3G
Data Science
Working Under Pressure

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