L1 Support/ Desktop Support Engineer

4 months ago


Singapore SAGL CONSULTING PTE. LTD. Full time
Roles & Responsibilities

Roles and Responsibilities

  • Perform installation and maintenance of the IT infrastructure (Hardware and Software) including remote troubleshooting.
  • Provide day-to-day tech support for the clients.
  • Help to add hardware and other applications as required for the clients.
  • Support of replacement and upgrade for computer & server equipment.
  • Monitoring and maintenance of the System (hardware and software)
  • Respond to all incident / service calls to troubleshoot and resolve incidents including basic repairs or parts replacements
  • Escalate when necessary in accordance to escalation matrix
  • Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
  • Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
  • Liaise and work closely with customer to address service concerns and to solve technical problems.
  • Work with technical team to resolve more advanced issues when necessary
  • Perform Install / Move / Add / Change (IMAC) activities as tasked
  • Ensure all material are properly documented and handed over during shift changes

Skills:

  • Basic Network troubleshooting on Desktop/Laptop (LAN/Wi-Fi)
  • Basic Knowledge on Active Directory
  • Basic knowledge on Switches/Servers
  • Image deployment (Laptop/Desktop)

Tell employers what skills you have

Mac
Troubleshooting
Hardware
Customer Support
Laptops
Active Directory
IT Operations
Network Troubleshooting
Application Support
Networking
Windows
Corrective Maintenance
Instrumentation
Linux
Incident Management
Technical Support

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