Air Freight Specialist
3 weeks ago
What the role involves:
- Handle and execute day-to-day Air Freight and Sea Freight Forwarding Export activities and Customer Service Shipment booking from Shipper
- Ensure smooth daily workflow, co-ordinate with operation section and traffic
- Maintain good relationships with both internal and external stakeholders
- Track and monitor shipments status and inform customer accordingly
- Handle all customers' enquiries timely and effectively
- Ensure Pre-alerts to destination offices via email
- Manage problems, answer general inquiries and complaints for both local and overseas
- Respond to emails promptly
- Ensure compliance with customers Standard Operating Procedures
- Ensure all data are updated timely and correctly in the system
- Take lead in operational issue resolutions
- Implement improvements to enhance service capability within the team
- Promote our services to networks, drive growth on air freight businesses
- All other ad-hoc work instructions from Supervisor / Manager
Required Qualifications, Skills & Experience:
- Dipolma
- At least 5 years in Sea freight or Airfreight and familiar with export/import process
- Good understanding of Incoterms 2010
- Self-driven, Self-discipline, initiative, responsible and independent in a fast-paced environment
- Well-organized on planning work tasks and meticulous
- A good team player with good interpersonal, communication skills and positive attitude
- Competent in Microsoft Outlook, Excel and Word
Tell employers what skills you have
Outlook
Microsoft Office
3PL
Good Interpersonal Communication Skills
Air Freight
Compliance
Freight
Transportation
Communication Skills
Supply Chain Management
Excel
Team Player
Customer Service
Shipping
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