Client Service Associate

4 weeks ago


Singapore THE BANK OF NEW YORK MELLON Full time
Roles & Responsibilities

We're seeking a future team member for the role of Client Service Associate - Vietnam Market to join our Treasury Services team. This role is located in Singapore, hybrid.


In this role, you’ll make an impact in the following ways:

· Act as client service point of contact for day to day inquiries and ensuring timely response by adhering to service levels for resolution and provide quality client experience

· Maintains excellent working relationships with internal teams, identify root causes and area of improvements when resolving client issues

· Maintains familiarity with industry best practices and market intelligence to offer value added services such as client digital solutions

· Drives and plans service initiatives such as Service Account Plan and Service Reviews

· Analyze trend/data and present to clients to identify opportunities for service and process improvements to increase straight through processing

· Supports multiple geographies (when required) and client accounts across South & Southeast Asia


To be successful in this role, we’re seeking the following:

· Bachelor’s degree or the equivalent combination of education and experience is required.

· 3 - 5 years of relevant product/financial experience in banking or client service

· Ability to converse in Vietnamese is preferred to support the client segment

· Foundation in transaction banking product knowledge (FX, Payments, Trade Finance, Cash Management, etc)

· Possess excellent interpersonal skills and positive attitude.

· Strong analytics skills and detail-oriented


Tell employers what skills you have

Product Knowledge
Microsoft Office
Data Analysis
Customer Experience
Interpersonal Skills
Treasury Services
Problem Solving
Vietnamese Language
Trade Finance
Transaction Banking
Market Intelligence
Superior Client Service
Cash Management
Banking

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