Administrative Executive, Operations Support

3 weeks ago

Singapore THE PIQUE LAB PTE. LTD. Full time
Roles & Responsibilities

Do you have a knack for office administrative work? Is 'conscientiousness' part of your DNA? Wouldn't it be nice to work in a fun-filled, appreciative environment where you enjoy helping your colleagues out?

Come join our team and leverage on your strengths to make an impact in the education space together

[About Our Team]

At The Pique Lab, we're on a mission to create the best Math & Science learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research, data-driven methodologies & have one overarching goal: to make learning fun, shorten learning curves & help students develop a genuine appreciation for Math & Science.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 104 team members across 10 departments. Our proprietary learning methodology & examination-centric materials have helped more than 20,000 students ace their examinations.

Our headquarters is in Singapore, with remote teams in China, India, Malaysia & Philippines. We take pride in our open, fast-paced & flat organisational structure where every team member is valued for their skills & competencies, not just their job titles.

We're on the look out for our next administrative professional who enjoys supporting other team members and is unafraid of learning new things. Extra brownie points if you are someone who is meticulous and can multi-task like a pro

If you like the prospects of working in a close-knit team, leveraging tech to work hyper-efficiently while tackling challenges head-on, we'd love to talk to you about joining the team

[Your Role]

As an Administration Executive, your mission is to ensure that our backend operations are strongly supported, so that we can provide the best service to our students and parents.

You're the behind-the-scenes, selfless magician who is always making things better and more convenient for our team members, which everyone is thankful for.

Being successful in your role means that our students and parents are so impressed by our customer experience that they tell their family & friends all about us

Here's what a typical workday will look like for you:

  • Perform essential order fulfilment workflows: Your role is to set our students up for a delightful learning experience with us by sending our learning materials to them in time This includes packing parcels (which can contain exciting gifts for special occasions such as the Chinese New Year and Children's Day), generating shipping labels and liaising with our team of external delivery personnel.
  • Assist in performing various school administration tasks: You'll be assisting our Customer Care Team with collecting fee payments and updating class schedules, to ensure that our students and parents enjoy a seamless registration process with us.
  • Monitor the organisation's inventory levels and replenish supplies before they run out: Being great at what you do means that you can make things run like clockwork & help our team members play their part in creating more delightful experiences for more students and parents.
  • Assist with other assigned ad-hoc tasks: Being an all-rounded team player is exciting to you as you thrive on versatility and want to seize every opportunity to make a meaningful impact where possible

and other growth opportunities if you're up for it

[You, Our Ideal Administrative Executive]

We'd love to have a chat with you if you meet the following criteria:

Personality

  • Independent, Proactive & Organised: You need to be able to work well under pressure & complete your tasks dutifully with minimal supervision.
  • Strong Attention To Detail: You will be working with plenty of data when supporting our logistical operations. You need to be highly meticulous and always have a habit of checking your work before submitting.
  • Humble & Always Strive For Improvements: You are willing to receive & act on feedback to pursue excellence in your work.

Skills

  • Proficient in Microsoft Word & Excel: If you've a strong understanding of advanced excel functions (e.g. pivot table, vlookup & mail merge), that's a huge plus
  • Good Understanding of Digital Technologies: You need to be well-versed in technology and be resourceful enough to figure out how things work.
  • Good Communication & Interpersonal Skills: You should be able to communicate effectively with different stakeholders in written & spoken English.
[How We Take Care Of You]
  1. [Biggest Takeaway] Mentorship, Training & Regular Feedback
  2. Market Competitive Remuneration (depending on skills & experience)
  3. Annual Performance Bonus
  4. Medical, Dental & Vision Benefits
  5. Productivity & Tech Benefits (Apple Equipment & Peripherals)
  6. Up to 16 Days of Paid Vacation Leaves
  7. Paid Birthday Leave
  8. Paid Marriage Leaves
  9. Paid Compassionate Leaves
  10. Time-off From Work For Errands
  11. Wellness Breaks
  12. Fully-stocked Pantry
  13. Free Meals on selected school holidays & weekends
  14. Fun Company Socials
[Other Important Information]
  • This is a full-time position, which requires you to work onsite at our office given the nature of your work.
  • Office Location: 1 Selegie Rd, #07-01 GR.iD Mall, Singapore 188306 (Near DT21: Bencoolen MRT; CC1/NE6/NS24: Dhoby Ghaut MRT)
  • Work Days: 5-day Work Week, 40-Hour Workweek
  • Types of Work Schedules:
    Work Schedule A (4 weekdays and 1 weekend)
  • 4 Weekdays: 12PM to 9PM (includes 1-hour dinner break)
    Sunday: 8AM to 5PM OR 10AM to 7PM* (includes 1-hour lunch break)

    Work Schedule B (3 weekdays and 2 weekends)
  • 3 Weekdays: 12PM to 9PM (includes 1-hour dinner break)
    2 Weekends: 8AM to 5PM OR 10AM to 7PM* (includes 1-hour lunch break)

*Please note that the work schedule may be subject to changes from time to time due to operational requirements (e.g., during school holiday periods).

*As our operational demands are higher during the weekends, we greatly appreciate your availability and commitment to working on both Saturdays and Sundays. We offer the opportunity for additional compensation of up to S$200 per month for individuals who can commit to Work Schedule B on a long-term basis.

Tell employers what skills you have

Strong Attention To Detail
Administrative Work
Operations
Interpersonal Skills
Inventory
Logistics
Customer Care
Administration
Versatility
Team Player
Order Fulfilment Administration

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