Sales Executive

2 months ago

Singapore STARLIGHT JEWELLERY PTE. LTD. Full time
Roles & Responsibilities

JOB RESPONSIBILITIES:

· Prospect and promote jewellery products and services to walk-in as well as our online platforms’ customers

· Provide client service support for retail network and E-commerce

· Process E-commerce orders from beginning to end

· Engage with customers on TikTok by responding to comments and inquiries.

· Respond promptly to customer inquiries through chat (FB Messenger, Instagram, WhatsApp, Emails) and inbound calls.

· Manage knowledge of company products, services, and general inquiries

· Attend to customers’ queries in-store and online stores

· Ensure service delivery standards are met in achieving total customer satisfaction

· Be self-motivated and driven to achieve monthly sales targets.

· Ensure merchandise and displays are consistently well-presented

· Assist in scheduling customers’ jewelry repairs

· Contribute to team effort by accomplishing related results as needed

· Ability to handle complaints/feedback competently

· Inventory management - support merchandise transfer, stock take, inventory counts

· Conduct daily stock counts to maintain accurate inventory levels.

· Work in a team to develop marketing strategies to bring more revenue to the store and the digital sales

· Possess the skills to use Capcut for video editing and posting on social media platforms

· Assist in content creation, including brainstorming ideas, planning shoots, and providing creative input.

· Stay up-to-date with platform updates and algorithm changes, adjusting strategies as needed to maximize reach and engagement.

· Conceptualize and set the best campaign merchandise plan for online campaigns

· Work together with operations to ensure a smooth fulfilment process

· Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.

· Maintain a high level of professionalism with clients and establish a positive rapport with every client.

· Generate revenue increase by offering sound recommendations and suggestions

· Any other ad-hoc tasks or projects.



JOB REQUIREMENTS:

· Minimum GCE “N” level

· Service-oriented with strong interpersonal skills

· Good spoken English and another language to speak to clients from multilingual environment

· Candidate with retail or jewellery experience is an added advantage

· Dynamic, energetic, positive and driven to exceed targets

· Strong focus on self-improvement and performance

· Able to work retail hours, weekends and public holidays

· Able to start work within short notice will be an advantage

· Commercial awareness and sales drive – to sell more products through our multiple online platforms

· Preferably previous e-commerce experience, although not required. A strong learning attitude and a self-motivated drive to excel is important

· General interest in working in different platforms, and a good knowledge of excel

*Please indicate the below information in your resume:

  • Current & Expected salary
  • Reason(s) for leaving
  • Availability to commence work

Summary of role requirements:

  • Looking for candidates available to work on weekdays, Saturdays and Sundays
  • 1 year of relevant work experience required for this role
  • Work visa can be provided for this role

Tell employers what skills you have

Aftersales
Visual Merchandising
Social Media
Interpersonal Skills
Inventory
Cold Calling
Retail Sales
Selling
Inventory Management
Multilingual
Digital Marketing
Video Editing
Excel
Customer Satisfaction
Customer Service

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