Inside Sales and Operation Manager

2 days ago

Singapore Morgan Philips Executive Search Full time
Position Overview: As a Sales and Operations Manager, you will play a pivotal role in the daily operations of our business. Your responsibilities will encompass a range of tasks, from creating proposals and managing product catalogs to maintaining customer relationships and collaborating with vendors and headquarters. The ideal candidate is a self-motivated, detail-oriented individual with a strong background in sales, operations, and IT products.
Key Responsibilities:
1. Quotations and Proposals:
• Utilize Group's IT ERP (Business Central – Microsoft) to create accurate and comprehensive proposals and quotes.
• Ensure the seamless creation of customer accounts, product entries, and perform necessary credit checks.
• Submit proposals to clients and follow up on quotes to secure business opportunities.
2. Product Catalog and Web Shop Management:
• Define, implement, and oversee local IT product catalogues and web shops, catering to customer needs.
• Manage the lifecycle of products, including transitions and end-of-life considerations.
3. Order Processing and Vendor Interaction:
• Receive and validate purchase orders, cross-checking them with proposed solutions to ensure alignment.
• Collaborate with vendors to guarantee accurate product offerings, pricing, and discounts.
• Monitor orders and delivery timelines, providing regular updates to customers.
4. Customer Relations:
• Cultivate strong relationships with existing customers, ensuring satisfaction and building loyalty.
• Conduct follow-ups on proposals and the quality of service provided.
5. Vendor Coordination:
• Collaborate with vendors during quote preparation, ensuring their offerings match customer requirements.
• Verify pricing discounts, product compatibility, and catalog information with vendors.
• Ensure sales certification when required.
6. HQ Collaboration:
• Engage in daily communication with HQ representatives and specialists to address sales reporting and operational needs.
• Foster a sense of community within the Danoffice IT inside sales network.
 7. General Tasks:
• Actively participate in meetings with vendors and customers to maintain effective communication.
• Handle claims and manage customer expectations during status meetings.
• Complete administrative tasks such as expense reports and contribute to departmental and company meetings.
• Uphold Danoffice IT's business and ethical guidelines in all activities.
• Ensure smooth collaboration and communication with Danoffice IT outsorced warehouse as well as in house logistics.
8.Qualifications and Skills:
• Independent and proactive approach, capable of working with minimal guidance and contributing to company growth.
• Curiosity and willingness to seek out solutions that align with customer needs.
• Strong organizational and detail-oriented skills, ensuring accuracy throughout the sales process.
• Effective interpersonal skills for independent interaction with vendors and customers, fostering trust and partnerships.
• Proficiency in IT products, including a high-level understanding of items like RAM, SSD,switches, firewalls, etc.
• IT skills, including experience with Office 365; familiarity with Business Central is preferred.
• Fluent in both the local language and English, with excellent writing, speaking, and reading abilities.
• Minimum of 5 years of experience in a similar role, demonstrating a track record of successful sales and operations.

Join our team and be a key player in driving our sales, operations, and customer satisfaction to new heights. Apply your expertise to a dynamic role that offers room for growth, innovation, and meaningful impact.

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