Customer Service Executive
1 week ago
Job Purpose
The Customer Service Executive is responsible for delivery of quality service to customers for handover of properties and defects management; and continuous collation of customers' feedback for sharing with key stakeholders for improvements to our products and service.
Responsibilities
- Work with stakeholders to prepare for project TOP, including but not limited to handover documents, handover kits and welcome gifts.
- Takeover sold units from DPD/Main Contractor upon TOP and prepare internal memo to Sales Admin for issuance of Notice of Progress Payment to purchasers.
- Arrange for unit cleaning once key collection appointment is made.
- Set up unit with handover amenities and prepare handover kit and welcome gift.
- Perform handover of property to purchasers, introduce them to the Managing Agent, and conduct Handover Survey with purchasers after each handover.
- Address customers' queries and assist with defects management during the Defects Liability Period (DLP), where needed (currently managed directly by Resident Technical Officers).
- Monitor progress of defects rectification and conduct Defects Management Survey with customers within 1 month from closure of first defects list.
- Guide and assist customers on the use of the oneFarEast mobile app for unit related tasks.
- Work with stakeholders to resolve customers' issues and escalate matters to the Senior Customer Service Manager, Operations, where needed.
- Collate and flag out common project issues to stakeholders for resolution or future product improvement.
- Assist customers with unit
- DLP stage, advise Managing Agents to invoke relevant warranties in order to address customers' unit issues, and work with stakeholders to seek resolution for latent defects where applicable.
- Support the Customer Relations Managers in customer engagement.
Requirements:
- A Diploma or Bachelor's Degree in Administration, Real Estate or any related field.
- A minimum of 3 years' experience in customer service, preferably in Real Estate.
- Peopleoriented and excellent interpersonal skills.
- Good oral communication skills.
-
Customer Service Executive
1 week ago
Singapore EXECUTIVE SEARCH PRIVATE LIMITED Full timeTHE CLIENT is a leader in the mobile and industrial fluid power industries with components that is commonly used in the construction & mining, oil & gas and marine, agricultural, discrete manufacturing and processing industries.The function supports the quote-to-cash process in responding to customer enquiry and claims.Responsibilities:Responsibilities for...
-
Customer Service Executive
4 weeks ago
Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesJob Title: Customer Service RepresentativeLocation: 77 Robinson RoadKey Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about the Automotive products, services, and policies. Assist customers with product inquiries, technical support, and warranty...
-
Customer Service Executive
1 week ago
Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesJob Title: Customer Service RepresentativeLocation: 77 Robinson RoadKey Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about the Automotive products, services, and policies. Assist customers with product inquiries, technical support, and warranty...
-
Customer Service Officer
1 week ago
Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full timeDuties & ResponsibilitiesØ Ø Ensure high standards and excellence in customer service experience for all enquiries.Ø Attend to check-in watches brought in by customers.Ø Process document for check-in and take photographs of check-in watches.Ø Liaise with Chief Technician for Assessment and prepare quotation to inform customers.Ø Follow-up on job...
-
Customer Service Executive
1 week ago
Singapore PUPSIK PTE. LTD. Full timeAre you a good and patient communicator who enjoys interacting with customers to understand and help them with their enquiries? Are you a meticulous multitasker that enjoys handling administrative duties and staying on top of them? Are you a independent problem-solver that is able to creatively come up with solutions to resolve difficult situations? If so,...
-
Customer Service Executive
2 months ago
Singapore STAR CONCORD PTE. LTD. Full timeRoles & ResponsibilitiesCustomer Service Executive · Review customer inquiries for the company's import and export freight and logistics business scopes· Prepare accurate and detailed quotations for customers· Clarify and negotiate proposals with customers to ensure customer satisfaction· Review customer orders to ensure consistency with quotations...
-
Customer Service Executive
1 week ago
Singapore UNION MANPOWER SERVICES PTE LTD Full time_Customer Service Executive - Geylang ( 51/2 Day) _- all customer enquries, service and on-going customer relationship management- delivering an excellent level of customer service to maximize service, customer satisfaction and retention- developing relationships with customers to maximize service potential and ensure total customer satisfaction- ensure...
-
Guest Services Executive
1 week ago
Singapore TREETOPS EXECUTIVE RESIDENCES Full timeJob Title: Guest Relations Associate at [Company Name]Roles & Responsibilities:Attend to guests' needs and enquiries.Handle checking-in and checking-out of guests.Provide personalized, warm, and attentive service to guests, ensuring they have an enjoyable and smooth stay.Company Overview:We are a leading hospitality company dedicated to providing exceptional...
-
Customer Service Executive
1 week ago
Singapore ASHFORD DENTAL CENTRE PTE. LTD. Full timeAshford Dental is seeking Customer Service executives, jobscope and description as follows:Registering and discharging patients Working together with dentists and dental nurses to communicate well with patients Have excellent customer service skills Have experience in customer service Be able to multi task Communicate well in English Be able to commit to a...
-
Customer Service Executive
1 week ago
Singapore CPG FACILITIES MANAGEMENT PTE LTD Full timeReporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.Job Requirements Possess at least 3 GCE O levels with credit in English language. Minimum 6 months of experience working in a contact center industry or customer...
-
Guest Services Executive
1 month ago
Singapore TREETOPS EXECUTIVE RESIDENCES Full timeRoles & ResponsibilitiesResponsibilities: Attend to guests’ needs and enquiries. Handles checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stayRequirements: Good interpersonal skills and positive working attitude Service oriented A good team...
-
Customer Service Executive
1 week ago
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesCustomer Service Executive (Biotechnology/2 Years Contract/Up to $4500)The Customer Service Executive is responsible for administration of Letters of Credits (LC) with local financial institutions (local Banks), internal stakeholders (Finance, Logistic, Customer Service), and supporting customer service operations assigned duties.This...
-
Customer Service Executive
1 week ago
Singapore CPG FACILITIES MANAGEMENT PTE LTD Full timeResponsibilitiesReporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.Requirements: Possess at least 3 GCE O levels with credit in English language Minimum 6 months of customer service experience Adequate telephone...
-
Customer Service Executive
1 week ago
Singapore Glints Pte Ltd Full timeWe are looking for a customer service executive. The company is a global innovative technology company from China.Job Responsibilities: Undergoing and excelling across multiple levels of Customer Service and ProductTraining sessions within a stipulated time frame Having the discipline to adhere to an assigned followup process in order to convert open leads...
-
Customer Service Executive
1 month ago
Singapore BEAUTIFUL MUM PAYA LEBAR PTE. LTD. Full timeRoles & Responsibilities Customer service executives are mainly responsible for answering customer questions through a variety of means, such as online chats, email, or phone calls. They answer any questions the customer may have and then redirect them to the appropriate team or department. Helping customers to fix their appointment. Any other ad hoc...
-
Customer Service Executive
1 week ago
Singapore PINES CONSTRUCTION & ENGINEERING PTE. LTD. Full timeAddress customers' requests and queries. Analyze customer needs to improve customer relationships and experience. Execute order processing and order fulfillment tasks. Gather customer feedback from multiple sources including surveys. Identify risks with different approaches to business process change. Implement business process improvement solutions to...
-
Customer Service Executive
3 weeks ago
Singapore MILKYWAY INTERNATIONAL TANK TRANSPORTATION PTE. LTD. Full timeRoles & ResponsibilitiesJob Responsibilities: Attend to customer’s enquiries on job order status, availability and co-ordination of tasks,etc. Execution of customer's orders, processing and summarizing the essential informationgiven into the job order form with required attachments. Use of Trade-net to provide the Value-Added Service of permit...
-
Customer Service Executive
2 months ago
Singapore MILKYWAY INTERNATIONAL TANK TRANSPORTATION PTE. LTD. Full timeRoles & ResponsibilitiesJob Responsibilities: Attend to customer’s enquiries on job order status, availability and co-ordination of tasks,etc. Execution of customer's orders, processing and summarizing the essential informationgiven into the job order form with required attachments. Use of Trade-net to provide the Value-Added Service of permit...
-
Customer Service Executive
1 week ago
Singapore BYND ARTISAN PTE. LTD. Full timeThe Customer Service Executive acts as a liaison for the company, provide product/services information, answer questions, and resolve any emerging problems that a customer might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.This...
-
Customer Service Executive
1 week ago
Singapore UNITED LANGUAGE CENTRE PTE. LTD. Full time**Roles &Responsibilities:Are you a passionate customer service professional or a fresh graduate with a growth mindset, looking for an opportunity to make a difference in the education sector? Are you motivated by establishing and maintaining customer relationships, providing excellent service, and supporting a dynamic sales team? If so, we have the perfect...