Customer Service Executive

1 week ago


Singapore FAR EAST PROPERTY SALES PTE. LTD. Full time

Job Purpose

The Customer Service Executive is responsible for delivery of quality service to customers for handover of properties and defects management; and continuous collation of customers' feedback for sharing with key stakeholders for improvements to our products and service.


Responsibilities

  • Work with stakeholders to prepare for project TOP, including but not limited to handover documents, handover kits and welcome gifts.
  • Takeover sold units from DPD/Main Contractor upon TOP and prepare internal memo to Sales Admin for issuance of Notice of Progress Payment to purchasers.
  • Arrange for unit cleaning once key collection appointment is made.
  • Set up unit with handover amenities and prepare handover kit and welcome gift.
  • Perform handover of property to purchasers, introduce them to the Managing Agent, and conduct Handover Survey with purchasers after each handover.
  • Address customers' queries and assist with defects management during the Defects Liability Period (DLP), where needed (currently managed directly by Resident Technical Officers).
  • Monitor progress of defects rectification and conduct Defects Management Survey with customers within 1 month from closure of first defects list.
  • Guide and assist customers on the use of the oneFarEast mobile app for unit related tasks.
  • Work with stakeholders to resolve customers' issues and escalate matters to the Senior Customer Service Manager, Operations, where needed.
  • Collate and flag out common project issues to stakeholders for resolution or future product improvement.
  • Assist customers with unit
- and estate-related issues at the post
  • DLP stage, advise Managing Agents to invoke relevant warranties in order to address customers' unit issues, and work with stakeholders to seek resolution for latent defects where applicable.
  • Support the Customer Relations Managers in customer engagement.

Requirements:

  • A Diploma or Bachelor's Degree in Administration, Real Estate or any related field.
  • A minimum of 3 years' experience in customer service, preferably in Real Estate.
  • Peopleoriented and excellent interpersonal skills.
  • Good oral communication skills.


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