Customer Service Executive

2 weeks ago


Singapore UNITED LANGUAGE CENTRE PTE. LTD. Full time
**Roles &

Responsibilities:


Are you a passionate customer service professional or a fresh graduate with a growth mindset, looking for an opportunity to make a difference in the education sector? Are you motivated by establishing and maintaining customer relationships, providing excellent service, and supporting a dynamic sales team? If so, we have the perfect role for you United Language Centre (ULC), a leading language school and community hub for expats in Singapore, is seeking an enthusiastic and committed Customer Service Executive to join our team.

As a Customer Service Executive at ULC, you will play a pivotal role in supporting our students and educators, managing administrative processes, and ensuring the smooth functioning of our educational services.


Responsibilities:

  • Retain and maintain student relationships through regular interactions, updates, and followups.
  • Collaborate with educators and sales team to provide seamless customer experiences.
  • Manage student credits and packages, keeping track of individual progress and product utilization.
  • Represent the school's image and uphold our values in all customer interactions.
  • Coordinate private lesson schedules, managing bookings, rescheduling requests, and teacher changes.
  • Join and participate in WhatsApp group communication with students, parents, educators, and sales team to ensure smooth coordination.
  • Compile monthly credit consumption reports and share with the sales team to identify potential renewal opportunities.

Requirements:

  • Proven track record in a customer service role, preferably in the education or language training industry. Fresh graduates are welcomed to apply
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.
  • Highly organized and meticulous, with an ability to manage multiple responsibilities and tasks.
  • Selfmotivated and committed, with a passion for improving customer experiences and driving success.
  • Ability to work independently as well as part of a team, with strong collaboration skills.
  • Proficiency in both written and spoken English, and additional language proficiency is a plus.
  • Experience with Hubspot CRM systems or similar customer management software is an advantage.

What We Offer:

  • Competitive salary ranging from SGD 2500 to SGD 3800, inclusive of incentives and allowances.
  • Opportunities for career growth and advancement within a rapidly expanding organization.
  • Ongoing training and professional development programs to enhance your customer service skills and knowledge.
  • Collaborative and supportive work environment, fostering teamwork and sharing of best practices.
  • The chance to make a positive impact on students' lives and contribute to their language learning journey.


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