6 Months HRIS Executive

3 days ago


Singapore Recruit Express Pte Ltd Full time

JOB RESPONSIBILITIES

  • Manage the enquiry email account to address issues pertaining to SuccessFactors (SF) account activation, use of the system, application of various modules
  • Respond to the enquires within 24 hours for simple and straight forward cases. For queries that need further investigation and review, to respond to the enquirer as soon as a solution has been obtained.
  • Where email correspondence poses challenges, other modes of communication such as teams, WhatsApp messaging or phone calls may be used.
  • Perform basic troubleshooting of the issues raised and liaise with Business Partners (BPs), HRIS & external vendor to resolve them
  • Work in partnership with the various stakeholders to resolve the issues raised.
  • Provide solution to the enquirers.
  • Categorize / compile issue/queries list and update the FAQs / User Guides etc, arising from the issues/queries reported
  • Work in partnership with the different stakeholders within HRTD and align the policies / guidelines for the different employee groups.
  • Provide support in admin matters or other ad-hoc duties.
  • Support the issues arising from the implementation of Automated Identity Access Management (AIAM)
  • Serves as the first point of contact for day-to-day operational issues related to AIAM.
  • Arrange meeting and clarify issues with the AIAM project team, system vendor as well as internal stakeholders and then work with them to address the concern/issues raised.

JOB REQUIREMENTS

Education Requirements:

  • A diploma / degree in any discipline, preferably in Information Technology/Information Systems.
  • Proficient in MS Office and Excel.
  • Experience with HR systems would be an advantage.
  • Self-motivated, resourceful, diligent with good verbal and written skills.
  • Passion for problem-solving, strong interpersonal skills, people-oriented and customer service focused.
  • Team-oriented mindset with an openness to constructive feedback.
  • Ability to mutli-task and to break down technical processes and deliver clear, step by step instructions.
  • Eagerness to learn new technologies and systems.

 

For interested candidate, please email your resumes to healthcare10@recruitexpress.com.sg

Denyse Nicole Tan Shuqin (#HDT)
Recruit Express Pte Ltd    
CEI No: R1333503      
Company EA license : 99C4599


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