Hotel Concierge Supervisor
2 months ago
Main Duties and Responsibilities
We are seeking an accomplished and highly service-oriented individual to join us as our Concierge Supervisor.
Key Responsibilities
Guest Service Excellence:
- Monitor and ensure the delivery of exceptional service to all our guests, handling complex and high-profile requests with professionalism and discretion.
- Address and resolve guest concerns and complaints promptly, striving to exceed their expectations and enhance their stay
Operational Management:
- Oversee daily concierge operations, including managing guest requests, reservations, and special arrangements.
- Ensure efficient use of resources and adherence to departmental policies and procedures.
Team Supervision:
- Supervise and coordinate the activities of the concierge team, ensuring adherence to the Resort’s service standards and operational procedures.
- Provide training, guidance, and support to concierge staff, fostering a high-performance culture and enhancing team skills.
Job Requirements
- Diploma in Hospitality or equivalent professional qualification
- 3 – 5 years of experience in Guest Relations or similar, preferably in a luxury hotel or resort setting, with at least 1 year in a Supervisory role.
- Able to handle high-pressure situations with professionalism.
- Strong leadership and management skills.
- Strong organizational and time-management skills.
- Excellent interpersonal and communication skills.
Tell employers what skills you have
Front Office
Management Skills
Lifestyle
Leadership
Microsoft Office
Concierge Services
Entertainment
Housekeeping
Interpersonal Skills
Property
Hospitality Industry
Guest Relations
Attention to Detail
Transportation
Communication Skills
Team Player
Customer Service
Service Excellence
Hospitality
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