Concierge and Bell Services Professional
3 days ago
As a Concierge and Bell Services Professional at the Singapore Marriott Tang Plaza Hotel, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our concierge and bell services. This role requires a high level of customer service skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
- Serve as the first point of contact for guests, providing them with information and assistance as needed.
- Supervise and control the activities of the bellman and doorman, ensuring that they are providing excellent service to our guests.
- Maintain the cleanliness and condition of the hotel's flag and report any abnormalities to the relevant authorities.
- Perform daily concierge and bell service duties, including welcoming and greeting guests, providing information about local attractions, and making reservations for guests.
- Assist guests with ground transportation arrangements, escort them to and from their vehicles, and deliver packages and luggage as needed.
- Review daily movement logs for abnormalities and respond to internal and external emails and tele-enquiries in a professional manner.
- Attend daily briefings and training sessions to stay up-to-date on the latest hotel policies and procedures.
- Maintain good relationships with the front desk and at-your-service teams to facilitate the delivery of guest luggage and room changes.
Requirements
- Candidate must possess at least a professional certificate or diploma in a related field.
- At least 2 years of working experience in the related field is required for this position.
- Great communication and presentation skills are essential for this role.
- Candidate must be customer-oriented, well-organized, and have an outgoing personality.
- Rotating shift work basis is required for this position.
Tell employers what skills you have
Concierge Services, Housekeeping, Inventory, VIP, Property, Transportation, Facility Maintenance, Presentation Skills, Customer Service, Audit, Safety Training, Hospitality, Customer Service Experience
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