Service Manager, Employee Benefits
1 month ago
Duties & Responsibilities:
• Reply member’s inquiries in a clear, informative, and helpful manner.
• Policy administration (additions/deletions, invoice reconciliation etc.).
• Maintain good general knowledge on various health insurance products.
• Support team manager in the renewal process.
• Self-drive your performance and reach your annual KPI’s.
• Maintain strong relationship with Insurers.
• Follow internal processes and report activities through our tracking system.
• Assist members/clients on claim follow-ups, LOG and escalations.
• Keep CRM up to date.
Qualifications & Education Requirements:
• You are an ambitious person who is keen to jump in and commit to a new challenge in a growing company.
• You have an experience in banking/insurance industry.
• You are a team player with terrific communication skills and fit well in with a corporate culture.
• You are organized and self-disciplined.
• You are proactive and self-motivating.
• You are goal oriented and feel excited working with targets and KPIs.
• You can prioritize work, remain calm under pressure and you are confident with using initiatives.
• Minimum 2 years’ experience in employee benefits servicing and/or claims.
• You have some experience with Customer Relationship Management (CRM) or are quick to learn new software.
• You are a team player and fit well a corporate culture.
• You are organized and self-disciplined.
• You are proactive and self-motivating.
• You are goal oriented.
Special Requirements:
• SDFC experience an advantage.
• Insurance background
• Working in a fast paced, high-volume environment
Tell employers what skills you have
Customer Retention
Customer Relationship
Brokerage
Active Team Player
Customer Relationship Management CRM
Relationship Management
Administration
Pensions
Employee Benefits
Pressure
Annual Planning
Customer Service Excellence
Health Insurance
Employee Relations
FEED
Customer Service Experience
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