Service Resource Manager
1 month ago
Responsibilities:
- Maintain good cooperation with colleagues in service departments across the organization.
- Management of Service engineers, with assistance from service coordinator.
- Team player, collaborate with the resource team in the organization.
- Working Environment and Safety representative.
- Maintain good cooperation with colleagues in service departments across the organization.
- Ensure our FSE's are having the right training before they are sent on assignments.
- Hiring qualified Service engineers for the FS team.
- Heading the coordination of engineers in Asia & Pacific.
- Keep skills matrix up to date Bi-Weekly/Monthly.
- Ensure the pool of Service engineers are covering all types of competences according to the skills matrix and historical data from planner system.
- Ensure correct coordination of FSE's across the globe to ensure we utilize the people closest to their home country.
- Ensure all Service engineers adhere to the Safety & Health booklet
- Appreciation interviews 2 times a year per employee.
- Ensure Service engineers fill out Risk Assessment on each job assignment.
- Participate in courses
- Coordinate calibration of SE special tools.
- Arrange service day for SG service department, beginning of each year.
Requirements:
- Education & Qualification: Technical bachelor’s degree or experience from similar job position.
Desired Skills:
- Strong team player who manages to get people working together across functions and locations.
- Willing to learn.
- Responsible and trustworthy towards customers and colleagues.
- Responsible individual and ability to manage multiple priorities and tasks in a dynamic environment.
Tell employers what skills you have
Occupational Safety and Health
Risk Assessment
Service Management
Planner
Customer Satisfaction
Resource Management
Team Player
Customer Service
Calibration
Technical Support
Workplace Safety and Health
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