Senior Manager, HR Shared Services
3 months ago
Responsibilities
- Lead People Services team to provide supportin a consistent, accurate and timely manner. This includesareas such as work passes, licensing matters for designated jobgroups and HR contact channels to service employee queries andrequests.
- Lead the office that implements,sustains, and continuously reviews programmes that enhance theservice and quality standards of GSS.
- Ensure the services are delivered in compliance with HRpolicies and Singapore legislation requirements.
- Ensure that shared service level agreements (SLA) and keyperformance indicators (KPIs) are consistently met, reviewed andrevised when appropriate.
- Analyse,suggest, design and implement work processes and systemenhancements to continuously fine-tune the quality of workperformed. This may be within the immediate scope or thewider scope and may involve the need to influence and convincemultiple stakeholders to adopt the designed solutions.
- Manage the performance, competencies and morale of theteam, coach the team members so that they could continuous improveon service delivery and the handling of complex issuesindependently.
- Actively participate instrategy development and drive change management whenorganisational changes are introduced.
- Represent as the key point of liaison on matters relatingto service delivery and implementation.
- Anyother duties deemed reasonable and necessary by thebusiness.
Requirements
- Degree in Human Resource or Business-relatedqualification.
- At least 12 years of HRexperience of which 8 years are HR Operations experience and within-depth knowledge of Singapore work pass statutoryrequirements.
- Minimum 8 years’ experience inpeople-manager role and has directly managed onsiteresources.
- Prior experience in managingHR case management solutions and HR hotline will be an addedadvantage.
- Able to lead a team to achieve worktargets and objectives.
- Able to identify,drive and see through the implementation of work improvementprojects.
- Able to think on your feet, work oncomplex issues and problem solve effectively.
- Interested in exploring technological systemsolutions.
- Able to manage high volumes, workunder tight timelines and respond positively to changingpriorities.
- Able to work effectively with alllevels and collaborate with stakeholders across NUHS.
- Organised, meticulous and proactive.
- Open to changes in job portfolio within HR Group SharedServices due to re-organisation, resource allocationre-prioritisation and demonstrated strengths and growthpotential.
To apply, please visitwww.gmprecruit.com and search for Job Reference: 24787.
To learn more about this opportunity, please contact XinYi atxinyi.chai@gmprecruit.com.
We regret to informthat only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EALicence: 09C3051 | EA Personnel: XinYi | Registration No: R1328898
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