Service Operations Team Lead |Manager
3 months ago
On behalf of our client, we are looking for Service Operations Team Lead (Junior Manager) who is in Building Equipment (OEM) space.
Responsibilities
- Responsible for providing after-sales support.
- Coordinate a group of supervisors/engineers and technicians to achieve the requirements involved in preventive & corrective maintenance, meeting contractual requirements.
- Be involved in guidance as well as monitoring, auditing, and evaluating field sites as well as field staff in aspects of quality, efficiency, etc.
- Evaluate, ensure, and monitor the safety of all field staff and fieldwork.
- Achieve the targets required such as sales, costs, equipment performance, customer satisfaction, KPI inclusive of necessary administrative duties, etc.
- To regularly meet the customers and clarify to achieve requirements according to contractual requirements.
- Responsible for various inquiries from customers including but not limited to quotations, site works, new requirements, monitoring of Purchase request/Quotation cycles, and others.
- Performs specific or ad hoc functions as assigned by the Department and/or the company from time to time.
Prerequisites
•Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.
•At least 3 years of Customer and People Management working experience.
•Good command of spoken and written English.
•Possess a service-oriented mindset.
•Candidates with facility management are welcome to apply.
Location: East
EA License No. : 22C0971 | EA Reg ID: R21101298
Tell employers what skills you have
Listening Skills
Assertive
Experimentation
Service Leadership
Compliance
Attention to Detail
Customer Quality
Team Lead
Customer Service
People Management
Mechanical Engineering
Technical Support
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