Guest Relation Manager
7 days ago
Job Description
The Restaurant & Bar Executive is responsible for providing prompt and professional F&B service to guests and assisting the management of all aspects of the Restaurant & Bar, and events, in accordance with operation standards. Assist to implement and maintains a service and management philosophy, which serves as a guide to respective staff.
Outlet Operations
- Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operations.
- Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction.
- Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
- Take food and beverage orders according to guest's requirements and preferences.
- Deliver food & beverage services in accordance to standards and procedures.
- Ensure that all food & beverage are serve according to LQA service standard.
- Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
- Cross sell other dining venue when outlet is full
- Handle guests' complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
- Assist other Food & Beverage outlets with their operations during peak times or when required
- Deliver and support outlet to achieve exceptional LQA Standards in the outlet
Owner Events and Tasks
- Coordinate and manage events and tasks.
- Act as the primary point of contact during events to ensure all their requirements and expectations are met.
- Plan and execute events from start to finish, including scheduling, logistics, and coordination with other departments.
- Maintain detailed records of events and feedback for continuous improvement
Front Office
Water
Housekeeping
Inventory
Composition
VIP
Property
Finish
Cashiering
Facility Maintenance
Wellbeing
Customer Service
Scheduling
Safety Training
Hospitality
Customer Service Experience
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