Senior Director of Operations
3 weeks ago
We are looking for a talented Senior Director of Zouk Operations in APAC who is passionate about hospitality and nightlife. You will lead the Japan and Singapore team for all the Zouk Group hospitality and nightlife brands in both countries and look to create original and unique experiences for each venue.
ROLE RESPONSIBILITIES:
- Lead the hospitality and nightlife operations by Zouk Group in Singapore, along with Zouk Club in Japan.
- Develop and execute strategic business initiatives, ensuring the attainment of each business's KPIs.
- Manage and review P&L reports consistently, providing effective solutions for operational matters.
- Analyze venue performance in comparison to historical data and industry standards.
- Build sustainable relationships with key clients, overseeing recruitment, training, and service delivery for hostesses, promoter girls, and bottle service crew.
- Develop and lead a core management team, focused on delivering a differentiated value proposition to privileged guests.
- Promote special events effectively to customers.
- Maintain positive business relationships with external partners (local and international) and government agencies.
- Motivate and inspire your team – help create a positive and supportive work culture.
- Work closely with the various departments to execute ongoing events and initiatives.
- Be able to seamlessly move cross-functionally across many groups in the company to keep key stakeholders updated.
ROLE REQUIREMENTS:
- Minimum 10 years of operations knowledge in the hospitality and club industry
- Excellent understanding of financial statements
- Detail-minded with excellent problem-solving and negotiation skills
- Exceptional service orientation and outstanding interpersonal skills to engage effectively with VIP guests.
Tell employers what skills you haveNegotiation
Service Orientation
Leadership
Data Center
Interpersonal Skills
Workforce Planning
VIP
Capital Equipment
Business Strategy
Business Planning
Financial Statements
Internal Audit
Crisis Management
Disaster Recovery
Service Delivery
Hospitality
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