Cleaning Operations Director

2 weeks ago

Singapore HONG YE GROUP PTE. LTD. Full time
Roles & Responsibilities

Job Summary

Hong Ye Group, a subsidiary of YY Group Holding (a listed company), is seeking a Cleaning Operations Director

The Cleaning Operations Director will lead and oversee all cleaning services operations, ensuring the highest standards of service delivery, operational efficiency, and customer satisfaction. This role involves strategic planning, team management, and ensuring compliance with health and safety regulations while driving business growth and operational excellence.

Responsibilities

  1. Lead teams
  • Manage the professionalism of the staff
  • Mentor and lead management staff
  • Lead organisational succession planning, capability development and employee engagement
  • Mastery in ground operations, data reporting, asset management, budgeting, financial counselling and HR processes.
  1. Financial Oversight:
  • Prepare and manage the budget for cleaning operations, ensuring cost control and efficiency.
  • Monitor expenses, forecast operational costs, and implement cost-saving measures.
  • Present operational, financial, and strategic updates to the board and shareholders, aligning decisions with long-term growth objectives
  1. Reporting and Analytics:
  • Track key performance indicators (KPIs) to measure operational success.
  • Generate reports on operational performance, client satisfaction, and financial outcomes for senior management
  1. Drive business operations
  • Drive the overall growth of business and operations
  • Drive opportunities to improve market visibility and presence of the organisation
  • Lead budget planning for the organisation
  • Develop Standard of Procedure for all the projects and cleaning staff
  • Represent and promote the organisation
  • Direct the development and review of operation policies and procedures
  • Actively explore, evaluate and prioritize new markets for expansion
  • Participate in expansion activities
  • Drive adoption of smart building technologies and explore innovative solutions to enhance efficiency and service delivery.
  1. Manage client relationships
  • Collaborate with clients to achieve business goals
  • Direct the development and review of strategic plans to improve relationships with clients
  1. Manage Incidents
  • Oversee the conduct and review of contingency plans
  • Endorse emergency and crisis management response plans, processes and procedures
  • Provide direction on analysed trends of reported incidents

Requirement:

  • Diploma/Bachelor's degree in Business Administration, Operations Management, or a related field is preferred.
  • 8+ years of experience in cleaning services or facility management, with at least 5 years in a senior leadership role.
  • Preferably Managers specializing cleaning industry (housekeeping, general cleaning)
  • Proven leadership qualities and track record for building and managing new functions and high performing teams.
  • Prior experience in managing large operations and transitions and know-how of setting up and scaling of new functions.
  • Resourceful, driven, adaptive and able to work and deliver in a fast-paced environment under tight timelines
  • Flexibility to travel between sites as required.
  • Familiarity with modern cleaning technologies and equipment.
  • Knowledge of health, safety, and environmental regulations
Tell employers what skills you have

Strategic Planning
Adaptive
Leadership
Operational Excellence
Work Well Under Pressure
Succession Planning
Operations Management
Administration
Approachable
Team Management
Budgeting
Customer Satisfaction
Crisis Management
Cost Control
Service Delivery

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