Reservations and Communications Executive
4 months ago
Reporting to Reservations and Communications Manager, this role will need to Interact with all customers (internal and external) in a friendly, helpful and expedient manner.
DUTIES AND RESPONSIBILITIES
- Ensures that reservations team replies to all guest requests within 24 hours of receipt.
- Ensure daily trace/follow up reports are handled according to the requirements.
- Support Reservations and Communications Manager and Revenue Manager for setting up and achieving set revenue targets.
- To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale.
- Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
- To assist Reservations and Communications Manager to provide training in all aspects of reservations operations to the Reservations and Communications team and Front Office teams to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and guest satisfaction.
JOB REQUIREMENT
- Minimum Diploma in hotel management, Business Administration or relevant discipline.
- Minimum of 2 years relevant experience in a similar capacity.
- Basic knowledge in using OPMS and all related systems.
- Proficient in Microsoft office
- Good interpersonal and communications skills
*Only shortlisted candidates will be notified.
Tell employers what skills you have
Front Office
Upselling
Interact with the customer
Microsoft Office
Microsoft Excel
Room reservations
Call Logging
Reservation System
Reservation
Marketing Communications
Administration
hotel reservations
hotel reservation
Team Player
Communications
Microsoft Word
Booking reservations
Customer Service
Hotel Management
Customer Relations
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