Reservations Executive
2 weeks ago
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors.
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Work Autonomously
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Executive, reservation
2 months ago
Singapore CapitaLand Full timeJob Description Manage reservation requests- Monitor team to ensure that information provided to guests are accurate and updated.- Assist guests on enquiries and provide room recommendations or packages to guests based on their purpose of stay.- Resolve escalated guests' concerns and feedback relating to reservation requests.- Monitor guest satisfaction...
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Reservation Executive
2 weeks ago
Singapore SENTOSA BEACH RESORT PTE LTD Full timeRoles & ResponsibilitiesShangri-La Rasa Sentosa, SingaporeWe are looking for a Reservation Executive to join our team!As a Reservation Executive, we rely on you to: Provide the highest level of service to promote customer satisfaction and retention while optimizing booking opportunities Assist to maintain effective booking processes and follow through...
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Reservation Executive
3 months ago
Singapore SENTOSA BEACH RESORT PTE LTD Full timeRoles & ResponsibilitiesShangri-La Rasa Sentosa, SingaporeWe are looking for a Reservation Executive to join our team!As a Reservation Executive, we rely on you to: Provide the highest level of service to promote customer satisfaction and retention while optimizing booking opportunities Assist to maintain effective booking processes and follow through...
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Reservation executive
2 weeks ago
Singapore Accor Hotels Full timeCompany Description Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
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Executive Reservations Director
3 weeks ago
Singapore RAFFLES SENTOSA SINGAPORE Full timeWe are seeking a seasoned and accomplished Executive Reservations Director to lead our reservations team at Raffles Sentosa Singapore.Reporting directly to the Cluster Director of Revenue Management, this role is responsible for overseeing the day-to-day operations of the Reservations office, ensuring seamless guest experiences, and driving revenue growth...
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Reservation Executive
2 days ago
Singapore RAFFLES SENTOSA SINGAPORE Full timeRoles & ResponsibilitiesJOB SUMMARY:The Reservation Executive is responsible for handling reservations, ensuring an excellent experience for guests before they arrive at the hotel. This includes managing booking systems, processing requests, providing information, and ensuring all guest needs are met. You will be a key point of contact for guests making...
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Reservation Executive
2 days ago
Singapore RAFFLES SENTOSA SINGAPORE Full timeRoles & ResponsibilitiesJOB SUMMARY:The Reservation Executive is responsible for handling reservations, ensuring an excellent experience for guests before they arrive at the hotel. This includes managing booking systems, processing requests, providing information, and ensuring all guest needs are met. You will be a key point of contact for guests making...
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Reservations executive
4 weeks ago
Singapore Accor Hotels Full timeCompany Description Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located on a 21 acres private island amid lush greenery, perfect for a rejuvenating stay. Enjoy seasonally inspired dining experiences and unmatched hotel services and amenities. Job...
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Reservations Executive
6 days ago
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Reservations Executive
3 weeks ago
Singapore FURAMA PTE. LTD. Full timeRoles & ResponsibilitiesJOB DESCRIPTIONSBasic FunctionPerforming day-to-day Room Reservations sales activities of the properties and follow instruction from RM/ARM for room selling strategy of properties. Responsibility and Authority 1. Support - Handling phone call enquiries at Reservations. - Follow procedures of call taking - Observes procedures of call...
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Reservation executive
1 month ago
Singapore Prime Residence Home Pte Ltd Full timeThe Reservations Executive will manage daily Reservation operations, while conscientiously ensuring inventory optimisation and yield to meet set budget goals. Duties & Responsibilities Handle reservation requests via phone and email, providing accurate and timely information to both internal and external customers. Prepare and distribute required reports...
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Reservation executive
2 weeks ago
Singapore Prime Residence Home Pte Ltd Full timeThe Reservations Executive will manage daily Reservation operations, while conscientiously ensuring inventory optimisation and yield to meet set budget goals. Duties & Responsibilities • - Handle reservation requests via phone and email, providing accurate and timely information to both internal and external customers • - Prepare and distribute required...
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Reservations Executive
3 weeks ago
Singapore DHI DOWNTOWN PTE. LTD. Full timeRoles & Responsibilities Knows all reservations process and handling. Proficient in operating the reservations systems and equipment. Provides prompt, courteous and efficient service at all times, and ensure a constant high standard of pre-arrival experience provided to our guests. Ensures that all reservations are entered accurately, and database update...
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CapitaLand | Executive, Reservation
1 week ago
Singapore CapitaLand Full timeJob Description Manage reservation requests Monitor team to ensure that information provided to guests are accurate and updated. Assist guests on enquiries and provide room recommendations or packages to guests based on their purpose of stay. Resolve escalated guests' concerns and feedback relating to reservation requests. Monitor guest...
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Reservations and Communications Executive
2 days ago
Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full timeRoles & ResponsibilitiesReporting to Reservations and Communications Manager, this role will need to Interact with all customers (internal and external) in a friendly, helpful and expedient manner.DUTIES AND RESPONSIBILITIES Ensures that reservations team replies to all guest requests within 24 hours of receipt. Ensure daily trace/follow up reports are...
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Reservations and Communications Executive
3 months ago
Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full timeRoles & ResponsibilitiesReporting to Reservations and Communications Manager, this role will need to Interact with all customers (internal and external) in a friendly, helpful and expedient manner.DUTIES AND RESPONSIBILITIES Ensures that reservations team replies to all guest requests within 24 hours of receipt. Ensure daily trace/follow up reports are...
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Reservations Executive
2 weeks ago
Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full timeRoles & ResponsibilitiesSummaryThis position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.Responsibilities Respond to enquiries about hotel products and services by telephone and email according to standard guidelines. Maintain complete knowledge of all food &...
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Reservations Executive
3 months ago
Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full timeRoles & ResponsibilitiesSummaryThis position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.Responsibilities Respond to enquiries about hotel products and services by telephone and email according to standard guidelines. Maintain complete knowledge of all food &...
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Reservations Executive
2 weeks ago
Singapore THE SINGAPORE RESORT & SPA Full timeRoles & ResponsibilitiesSofitel and its AmbassadorsThe Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By...
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Reservations Executive
2 months ago
Singapore THE SINGAPORE RESORT & SPA Full timeRoles & ResponsibilitiesSofitel and its AmbassadorsThe Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By...