Reservations Executive

2 weeks ago

Singapore THE SINGAPORE RESORT & SPA Full time
Roles & Responsibilities

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.


Responsibilities:

  • Monitor reservation activity daily and communicate status with Sales Department.
  • Follow up on tentative sales bookings with respective Sales Manager to update status.
  • Ensure files are accurate and kept current.
  • Liaise with Clients to coordinate wash according to the attrition policy.
  • Liaise with Clients to obtain rooming lists.
  • Ensure room blocks are released to general inventory after cut-off dates or cancellation.
  • Ensure rooming lists are input accurately into the PMS system.
  • Pre-block rooms where special requests are made.
  • Follow up on any no-show from bookings and liaise with Clients on the non-arrival charges.
  • Assist in maintaining a close working relationship with all departments of the Hotel.
  • Assist rest of the department whenever necessary in performing all job functions.
  • Maintains a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
  • Check and monitor the room inventory and alert Reservations Manager of high/low demand dates.
  • Having a positive attitude towards work; be self-motivated.
  • Contribute to overall operational efficiency by performing relevant duties as assigned.
  • Establish good public relations with all guests.
  • To propose and contribute ideas to the betterment of the department.
  • Provide guests with the most accurate and up to date information at all times.
  • Ensure that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
  • To provide current update on reservation trends and forecasts for current and future dates.
  • Full knowledge of detailed procedures in handling room booking.
  • Thorough knowledge of the PMS & its operation and usage.
  • Ensure guest’s name, revenue segment, distribution channel and purpose of stay are update accurately in PMS.
  • Attends meetings when required.

Key Job Requirements

  • Diploma in Tourism / Hospitality Management
  • Minimum of 2 years of experience in a similar capacity with proven track records
  • Excellent reading, writing and oral proficiency in English language
  • Proficient in MS Excel, Word, & PowerPoint

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.

Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.


Tell employers what skills you have

Attrition
Analytical Capability
Actuarial
Room reservations
Secondary Education
Inventory
Mathematics
in charge of reservations
Market Analysis
Private Equity
Hospitality Management
Channel
Research and Development
PowerPoint
Portfolio Management
hotel reservations
Excel
Booking reservations

  • Reservations Executive/Assistant Reservations Manager

    2 weeks ago

    Singapore WYNDHAM SINGAPORE HOTEL Full time

    Roles & ResponsibilitiesReservations Executive / Assistant Reservations ManagerWe are looking for a dynamic and enthusiastic Reservations Executive or Assistant Reservations Manager to join our team. The role encompasses all aspects of reservations for the hotel. Reporting to the Director of Revenue, you will be responsible to maintain an accurate record of...

  • Reservations Executive/Assistant Reservations Manager

    2 weeks ago

    Singapore WYNDHAM SINGAPORE HOTEL Full time

    Roles & ResponsibilitiesReservations Executive / Assistant Reservations ManagerWe are looking for a dynamic and enthusiastic Reservations Executive or Assistant Reservations Manager to join our team. The role encompasses all aspects of reservations for the hotel. Reporting to the Director of Revenue, you will be responsible to maintain an accurate record of...

  • RESERVATION EXECUTIVE

    4 weeks ago

    Singapore TALL SHIP ADVENTURES PTE. LTD. Full time

    Roles & ResponsibilitiesReservations Executive – Southern Albatross Location: Singapore Salary: $2,500 – $2,800 (depending on experience) Join Our Growing Fleet!About Us:Southern Albatross is part of Speedboat.sg, offering thrilling speedboat adventures and scenic island-hopping experiences in Singapore. With three fleets now in operation, we are...

  • RESERVATION EXECUTIVE

    4 weeks ago

    Singapore TALL SHIP ADVENTURES PTE. LTD. Full time

    Roles & ResponsibilitiesReservations Executive – Southern Albatross Location: Singapore Salary: $2,500 – $2,800 (depending on experience) Join Our Growing Fleet!About Us:Southern Albatross is part of Speedboat.sg, offering thrilling speedboat adventures and scenic island-hopping experiences in Singapore. With three fleets now in operation, we are...

  • Reservation Executive

    2 weeks ago

    Singapore RAFFLES SENTOSA SINGAPORE Full time

    Roles & ResponsibilitiesJOB SUMMARY:The Reservation Executive is responsible for handling reservations, ensuring an excellent experience for guests before they arrive at the hotel. This includes managing booking systems, processing requests, providing information, and ensuring all guest needs are met. You will be a key point of contact for guests making...

  • Reservation Executive

    2 weeks ago

    Singapore RAFFLES SENTOSA SINGAPORE Full time

    Roles & ResponsibilitiesJOB SUMMARY:The Reservation Executive is responsible for handling reservations, ensuring an excellent experience for guests before they arrive at the hotel. This includes managing booking systems, processing requests, providing information, and ensuring all guest needs are met. You will be a key point of contact for guests making...

  • Reservations Executive

    2 weeks ago

    Singapore MURRAY PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • Reservation Sales Executive

    2 weeks ago

    Singapore THE FULLERTON HOTEL Full time

    Roles & ResponsibilitiesThe Reservations Sales Executive is responsible for handling incoming calls from potential guests and travel agents, closing sales, and ensuring consistent revenue by effectively managing room bookings. This role involves providing booking recommendations, administering reservation requests, and ensuring accurate confirmation of all...

  • Reservations Executive

    2 weeks ago

    Singapore MURRAY PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • Reservation Sales Executive

    2 weeks ago

    Singapore THE FULLERTON HOTEL Full time

    Roles & ResponsibilitiesThe Reservations Sales Executive is responsible for handling incoming calls from potential guests and travel agents, closing sales, and ensuring consistent revenue by effectively managing room bookings. This role involves providing booking recommendations, administering reservation requests, and ensuring accurate confirmation of all...

  • Reservation Executive #72191

    3 weeks ago

    Singapore ANRADUS PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionIndustry/ Organization Type: Accommodation Position Title: Reservation Executive Working Location: Cityhall Working Hours: 5 days (Shift work) Salary Package: Basic salary $3,300 - $4,000 + Variable Bonus Duration: PermanentKey ResponsibilitiesOversee the daily tasks of the Reservations Department. Create and...

  • Reservation Executive #72191

    3 weeks ago

    Singapore ANRADUS PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionIndustry/ Organization Type: Accommodation Position Title: Reservation Executive Working Location: Cityhall Working Hours: 5 days (Shift work) Salary Package: Basic salary $3,300 - $4,000 + Variable Bonus Duration: PermanentKey ResponsibilitiesOversee the daily tasks of the Reservations Department. Create and...

  • Reservations Executive

    2 weeks ago

    Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    Roles & ResponsibilitiesSummaryThis position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.Responsibilities Respond to enquiries about hotel products and services by telephone and email according to standard guidelines. Maintain complete knowledge of all food &...

  • Reservations Executive

    2 weeks ago

    Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    Roles & ResponsibilitiesSummaryThis position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.ResponsibilitiesRespond to enquiries about hotel products and services by telephone and email according to standard guidelines. Maintain complete knowledge of all food &...

  • Reservations Executive

    2 weeks ago

    Singapore THE SINGAPORE RESORT & SPA Full time

    Roles & ResponsibilitiesSofitel and its AmbassadorsThe Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By...

  • Reservation and Call Center Executive

    2 weeks ago

    Singapore CAPELLA HOTEL, SINGAPORE Full time

    Roles & ResponsibilitiesPosition OverviewThe Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.The RoleAnswer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Communicate pertinent guest information to designated...

  • Reservations Sales Executive

    3 weeks ago

    Singapore MOMENTUS HOTEL ALEXANDRA Full time

    Roles & ResponsibilitiesJob DescriptionTo handle inquiries and obtain correct information regarding details of reservation. To answer, confirm and process reservation requests. To ensure all information pertaining to reservations are properly taken and entered into the system. To keep up-to-date rooms available for sale and changes in hotel room rates. To...

  • Cluster Reservations Executive

    2 weeks ago

    Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time

    Roles & ResponsibilitiesOversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate...

  • Cluster Reservations Executive

    2 weeks ago

    Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time

    Roles & Responsibilities Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine...

  • Reservation Sales Executive

    2 weeks ago

    Singapore FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences.Handle reservations received via all channels timely and accurately according to SOPs Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience Maintain up-to-date information of all...