Customer Service Advisor
1 week ago
Location: North Area
Working Hours: (Monday - Friday, 8.30AM-5.30PM) & (Alternate Saturdays, 8.30AM-12.30PM)
Salary: Basic Up to $2600 + VB(Up to 3 months) + OT + SA
Job Description:
- Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times .
- Identifying and responding to customers' needs by providing accurate information and advice.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution .
- Coordination with internal and external stakeholders like customers, contactors, workshop & etc .
- Prepare quotation and raise Work Orders accordingly .
- Raise job orders to workshops & contractors .
- Liaise with controllers & contractors on service/repair quality and price of work .
- Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers .
- Update the service/repair schedule and vehicle collection with customers .
- To perform basic investigation into customers' complaints and rectify the problems by coming up with. recommendations within guidelines.
- Escalate more pressing issues to Supervisors.
- Performs ad hoc duties as assigned by Supervisors.
Job Requirements:
- Able to work under pressure, multi-task, prioritize and manage time effectively
- Meticulous and has a good work ethic
- Relevant customer service / administrative / support function experience
- MS Office Skills
- Familiar with CRM system will be advantageous
- Attentive, adaptable and responsible with good communication skills
CRM
Microsoft Office
Customer Service Operations
Investigation
Administration
Vehicles
MS Office
Attentive
Adaptable
Good Communication Skills
Team Management
Warranty
Automotive Industry
Customer Satisfaction
Customer Service
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