Restaurant Manager
3 weeks ago
We are a modern Asian restaurant looking for a highly motivated and results-driven Restaurant Manager to join our team The candidate must have excellent interpersonal skills as well as experience in a restaurant environment. Importantly, having a hands-on approach in leading by example, seeking service excellence at all times.
The role will focus on training team members to deliver outstanding customer service and consistently achieve guest and employee satisfaction, while maintaining standards and meeting or exceeding business goals.
If you think you have what it takes, please get in touch
Salary: S$ 5,500 – $6,000 depending on work experience
Benefits:
- 5 Days Work Week
- Monthly Sales Incentive $250 to $500
- Staff Meals Provided
- Birthday Benefits
Responsibilities:
- Ensuring a great customer experience at our restaurant across food & beverage and maintaining the ambience and facilities to the highest standards
- Dealing with any customer complaints efficiently, with the goal of service recovery being the top priority
- Supervising the service and guest experience teams to ensure that all staff are well-versed in company SOPs and customer experience guidelines
- Ensure that all operational teams are well-versed in the restaurant's brand story, company history and latest developments
- Coordinate communication between Service team and Kitchen team to ensure smooth execution
- Setting up and enforcing quality and safety controls at all times
- Coordinate and cooperate with the kitchen team to ensure a consistent delivery of F&B offerings and work closely with them on integrated promotions/events/themes/pairings
- Manage and maintain all software systems needed to handle Reservations, Table Management and POS
- Oversee the service team on executing successful Delivery services and managing logistics
- Manage and ensure all third party suppliers and agencies are keeping to onsite SOPs and delivering their KPIs consistently
- Create and maintain detailed reports of daily, weekly and monthly revenues and costs
- Work closely with the management teams to secure events and any private/corporate bookings, and ensure smooth execution onsite across all departments
- Implement new business initiatives as and where relevant
- Provide input and analysis to management team based on assessing Sales reports and how to improve overall business performance
- Managing and leading the onsite teams to achieving business targets
Requirements:
- At least 4 years of hospitality experience leading and managing a team of restaurant professionals
- Positive mindset and approachable demeanour
- Effective people management skills
- Ability to multi-task efficiently and effectively
- Observant and quick to act
- Excellent communication skills, both written and verbal
- Confident and experienced in handling business goals and revenue targets
- Great time management and problem-solving skills
- Ability to stay calm, organised, and efficient under pressure
- Has great initiative and team leadership skills
Ability to Multitask
Excellent Communication Skills
Management Skills
Assessing
Customer Experience
Interpersonal Skills
Service Recovery
Approachable
Team Leadership
Pressure
Time Management
Customer Service
Service Excellence
People Management
Hospitality
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